Platform Support Engineer

Stadler Digital Labs; Coimbra; On-site; EUR 42,000 - 65,000; Full time

Benefits offered by this job

Flexible work-life balance

Office designed to foster belonging

Competitive pay with performance-based

Fringe benefits

Growth & training opportunities

Job summary

Stadler Digital Labs, the digital competence center for the Stadler Group, is seeking a Platform Support Engineer in Coimbra, Portugal. You will deliver Tier 1/2 support for Stadler Digitalization Platforms with a DevOps focus, handling monitoring, incident response, and playbook documentation.

You’ll work closely with cross-functional teams, apply IaC with Terraform in Azure, and maintain core monitoring stacks like Prometheus, Grafana, and Loki. Portuguese and English communication is required.

Qualifications

• Degree in Computer Science, Information Technology, or equivalent professional experience.
• Experience with Jira Service Desk or equivalent incident tracking tools.
• Understanding of SLA frameworks and incident severity classification.
• Ability to follow technical troubleshooting guides and playbooks accurately.
• Hands-on experience operating Kubernetes environments with Helm.

Responsibilities

• Provide first-line (Tier 1) and Tier 2 technical support for Stadler Digitalization Platforms.
• Monitor applications, investigate incidents, and maintain playbooks.
• Coordinate incident responses and document Root Cause Analyses.
• Collaborate across teams to improve platform health and KPIs.

Skills

Jira Service Desk

SLA frameworks

Incident management

Kubernetes

Helm

Terraform

Azure

Prometheus

Grafana

Loki

CI/CD

Git

Bash

Python

Linux

Backup/DR

Portuguese & English

Education

Degree in Computer Science / IT

Tools

Terraform

Kubernetes

Helm

Azure

Prometheus

Grafana

Loki

Jira Service Desk

Confluence

Job description

The future of rail isn't just about movement, it's about intelligence, security, and connection. We unite rail expertise with digital innovation to create smarter, safer, and more sustainable transportation solutions. Technology here speaks with purpose: accelerating digitalization, embedding cybersecurity, and shaping the next era of rail.

Behind every breakthrough are people, their talent, creativity, and drive to push boundaries.

Together, we're building confidence, resilience, and a new standard for connected mobility powered by innovation.

This position is for Stadler Digital Labs, a joint venture between Stadler Rail and Critical Software serving as the digital competence center for the Stadler Group.

The Platform Support Engineer provides first-line support (Tier 1) and Tier 2 technical support for the Stadler Digitalization Platforms with a strong DevOps orientation. The role covers application monitoring, advanced incident investigation, and ownership of the support documentation - in particular the playbook library co-authored for the Level 1.

Check-out the website: https://stadlerdigitallabs.com

Could you be the Platform Support Engineer that we've been looking for?

What do we expect from you?

• Degree in Computer Science, Information Technology, or equivalent professional experience.
• Good experience with Jira Service Desk or equivalent incident tracking tools.
• Understanding of SLA frameworks and incident severity classification.
• Ability to follow technical troubleshooting guides and playbooks accurately.
• Hands-on experience operating Kubernetes environments, including deployment management with Helm.
• Proficiency with Infrastructure as Code, preferably using Terraform in Microsoft Azure environments.
• Strong knowledge of monitoring stacks such as Prometheus, Grafana, and Loki for continuous platform health oversight.
• Experience with CI/CD pipelines and Git-based source code repositories.
• Solid understanding of Linux administration, with scripting skills in Bash or Python to automate operational tasks.
• Experience performing backup, restore, and disaster recovery activities.
• Familiarity with Jira and Confluence for incident management and documentation.
• Strong analytical skills, clear technical communication, and effective collaboration across teams.
• Ability to onboard, support, and guide team members in operational procedures.
• Competence in tracking, prioritising, and reporting incidents, system availability, and operational KPIs.
• Adherence to internal policies, IT security standards, and management frameworks such as ISO 9001, 14001, 45001, and 22163.
• Methodical and structured approach to diagnosing and resolving issues.
• Skilled in handling Severity 2 incidents within required SLAs (response 1-4 h; resolution 1-16 h).
• Able to coordinate Severity 1 incident responses with Tier 3 Engineering (SLA: response within 15-60 min).
• Experience applying configuration adjustments, patches, and temporary workarounds to restore service quickly.
• Ability to produce detailed Root Cause Analysis (RCA) documentation for high-impact incidents.
• Strong interpersonal and communication skills, in Portuguese and English (spoken and written).
• Demonstrates awareness of AI trends (including agentic AI), with curiosity and motivation to explore how they can enhance products, processes, or ways of working;
• Shows a learning mindset toward emerging technologies and an openness to experiment, adapt, and continuously upskill in an AI-enabled environment.

What we provide:

• Work that fits your life, not the other way around
• Offices designed to make you feel like you belong
• A team that knows how to work hard, but also how to have fun
• Pay that makes you feel valued, plus performance-based rewards
• Fringe Benefits especially planned to support you and those who are important to you
• Your growth is our priority: training, support, and opportunities!