Performance & Reporting Analyst | BI

Sodexo; Matosinhos; On-site; EUR 30,000 - 46,000; Full time

Benefits offered by this job

Health & Life Insurance

Meal allowance: Meal Card

Extra vacation days

Job summary

Sodexo is seeking a Performance & Reporting Analyst to join our Portugal team in Porto. You will gather data from ERP and ticketing tools, design dashboards, and support service performance analysis for European markets. English fluency is required, French is a plus.

The role focuses on data quality, KPI consistency, and delivering actionable insights to service line leaders. Join a global leader committed to responsible and impactful services.

Qualifications

• 3+ years’ experience in data analytics or performance reporting in a services/GBS environment.
• Advanced knowledge of Power BI, Excel - Power Query, experience with ERP or ticketing tools is required.
• Experience with Microsoft Power Platform - Fabric, Power Automate & Power Apps.
• Fluent in English (French is a plus).

Responsibilities

• Gather and consolidate data from multiple sources into a single source of truth.
• Design, maintain and enhance performance dashboards, scorecards and KPI reports (SLA, OLA, productivity, quality, cost) via Power BI.
• Support performance and service quality analysis with Service Performance Leads.
• Ensure data quality and adherence to KPI taxonomy.
• Respond to ad-hoc analytics requests from leadership and governance forums.
• Document data processing decisions and summarize data quality in memos.
• Continuously enhance technical skills and stay current with industry advancements.

Skills

Power BI

Excel (Power Query)

ERP systems

Ticketing tools

Power Platform

English

French (bonus)

Tools

ERP software

Ticketing tools

Job description

In 1966, in Marseille, Pierre Bellon laid the foundations of what would become Sodexo, guided by a simple yet powerful idea: improving everyday life through services that truly matter.

Today, Sodexo is a global leader in Food and Services, supporting people at every moment of life, at work, in schools, hospitals and communities. With 426,000 colleagues across 43 countries, we serve 80 million consumers every day, generating €24.1 billion in revenues. Our growth goes hand in hand with social and environmental responsibility, driven by our purpose: to create a better everyday for everyone and build a better life for all.

About Sodexo Business Services (SBS)

Portugal is no exception! Eight years ago, we established Sodexo Business Services (SBS), our shared service center. Here, you will have the opportunity to join various Financial teams such as Record to Report, Order to Cash, Purchase to Pay, Financial Analysis, and Master Data, supporting European markets and ensuring business growth.

Join Us!

We are looking for talented professionals to be part of our team, bringing unique skills and perspectives to help us grow even further.

Performance & Reporting Analyst

What will you do?

• Gather and consolidate data from multiple sources (e.g. ERP, ticketing tools, operational trackers) into a single source of truth.
• Design, maintain and enhance performance dashboards, scorecards and KPI reports (SLA, OLA, productivity, quality, cost) via Power Bi Data visualization tool
• Support Performance and service quality analysis in collaboration with Service Performance Leads.
• Ensure data quality, consistency of definitions, and adherence to the approved KPI taxonomy.
• Respond to ad-hoc analytics requests from Service Line leaders, Finance and Governance forums.
• Document data processing decisions and summarize data quality in technical memos.
• Continuously enhance technical skills and explore new technologies to stay current with industry advancements.

What you'll need to succeed?

• 3+ years’ experience in data analytics or performance reporting in a services/GBS environment.
• Advanced knowledge of Power BI, Excel - Power Query, experience with ERP or ticketing tools is required.
• Experience with Microsoft Power Platform - Fabric, Power Automate & Power Apps
• Proven ability to translate business needs into data models and analytics solutions that deliver valued business insights.
• Resourceful problem solver that demonstrates high learning agility and adaptability in fast-paced environments
• Prior experience working in a data-driven environment and contributing to decision-making through analytics.
• Fluent in English (French is a plus)

What we have to offer you?

• Health & Life Insurance;
• Meal allowance paid in Meal Card;
• Additional Days off: extra vacation day, employee’s birthday, volunteering day;
• Opportunity to grow professionally inside the Company;
• Possibility to participate in multicultural projects;
• Several internal activities aiming to promote our team´s wellbeing.

Diversity & Inclusion Statement

Sodexo is committed to creating a diverse and inclusive work environment and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment based on merit.

We respect your privacy. Your personal data will be used exclusively for recruitment purposes, processed under GDPR regulations, and treated confidentially. For further details, contact [e-mail].