Performance & Reporting Analyst — Power BI & Data Insights

Sodexo

Matosinhos

Vor Ort

EUR 30.000 - 46.000

Vollzeit

Vor 3 Tagen

Sei unter den ersten Bewerbenden

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Benefits dieser Stelle

Health & Life Insurance

Meal allowance: Meal Card

Extra vacation days

Zusammenfassung

Sodexo is seeking a Performance & Reporting Analyst to join our Portugal team in Porto. You will gather data from ERP and ticketing tools, design dashboards, and support service performance analysis for European markets. English fluency is required, French is a plus.

The role focuses on data quality, KPI consistency, and delivering actionable insights to service line leaders. Join a global leader committed to responsible and impactful services.

Qualifikationen

3+ years’ experience in data analytics or performance reporting in a services/GBS environment.
Advanced knowledge of Power BI, Excel - Power Query, experience with ERP or ticketing tools is required.
Experience with Microsoft Power Platform - Fabric, Power Automate & Power Apps.
Fluent in English (French is a plus).

Aufgaben

Gather and consolidate data from multiple sources into a single source of truth.
Design, maintain and enhance performance dashboards, scorecards and KPI reports (SLA, OLA, productivity, quality, cost) via Power BI.
Support performance and service quality analysis with Service Performance Leads.
Ensure data quality and adherence to KPI taxonomy.
Respond to ad-hoc analytics requests from leadership and governance forums.
Document data processing decisions and summarize data quality in memos.
Continuously enhance technical skills and stay current with industry advancements.

Kenntnisse

Power BI

Excel (Power Query)

ERP systems

Ticketing tools

Power Platform

English

French (bonus)

Tools

ERP software