Patient-Centric Service & Repair Specialist

Medtronic Plc; Setúbal; Presencial; EUR 21 000 - 32 000; Tempo integral

Resumo da oferta

Medtronic plc in Portugal is seeking Customer Care Representatives to support the in-house Service & Repair Customer Care organization. You will be the primary contact for customers, manage service requests, and collaborate with engineers, repair centers, and logistics to ensure timely resolutions and high-quality service.

The role requires a High School Diploma with 2+ years in customer service, strong communication, and language skills in English and Portuguese.

Qualificações

• High School Diploma and 2+ years in customer service.
• Excellent written and verbal communication in English and Portuguese.
• Ability to coordinate with engineers, repair centers and logistics for timely resolutions.

Responsabilidades

• Serve as primary contact for customers and manage service requests.
• Collaborate with engineers, repair centers and logistics to ensure timely resolutions and high-quality service.
• Maintain high levels of customer satisfaction through effective problem solving and follow-up.

Conhecimentos

Customer service

Communication

English

Portuguese

Formação académica

High School Diploma

Descrição da oferta de emprego

Medtronic plc in Portugal is seeking Customer Care Representatives to support the in-house Service & Repair Customer Care organization. You will be the primary contact for customers, manage service requests, and collaborate with engineers, repair centers, and logistics to ensure timely resolutions and high-quality service.

The role requires a High School Diploma with 2+ years in customer service, strong communication, and language skills in English and Portuguese.