Italian-Speaking Customer Support Specialist - Medical Devices

Innopath Consulting Lda; Porto; Presencial; EUR 14 000 - 20 000; Tempo integral

Vantagens oferecidas por esta oferta de emprego

Welcome bonus

Food allowance

On-site in Porto

Multilingual environment

Healthcare sector experience

Skill development

International exposure

Resumo da oferta

Concentrix in Porto, Portugal, is seeking an Italian-Speaking Customer Service Representative to provide professional support in Italian and English for healthcare-related inquiries.

This on-site role emphasizes empathy, communication, and problem-solving as you assist customers across multiple markets and ensure high-quality service in the medical devices sector. Relocation not offered, and you will join a multilingual, customer-focused team.

Qualificações

• Fluent Italian language required.
• C1 level English proficiency.
• Experience in customer service or support preferred.
• Healthcare or medical devices knowledge is a plus.
• Ability to handle multiple markets.

Responsabilidades

• Provide professional customer support in Italian and English.
• Answer inquiries related to services and products.
• Communicate clearly and listen to customer needs.
• Provide guidance and resolve issues based on each customer situation.
• Manage information securely across interactions and cases.
• Prioritize tasks and customer cases effectively.
• Handle sensitive situations with professionalism.
• Maintain a empathetic, solution-oriented approach to customers.
• Support customers across multiple markets when required.

Conhecimentos

Fluent Italian

C1 English

Customer service skills

Descrição da oferta de emprego

Concentrix in Porto, Portugal, is seeking an Italian-Speaking Customer Service Representative to provide professional support in Italian and English for healthcare-related inquiries.

This on-site role emphasizes empathy, communication, and problem-solving as you assist customers across multiple markets and ensure high-quality service in the medical devices sector. Relocation not offered, and you will join a multilingual, customer-focused team.