OUTBOUND CUSTOMER SERVICE REPRESENTATIVE | LISBON

Cross Border Talents; Lisboa; On-site; EUR 14,000 - 22,000; Full time

Benefits offered by this job

Full training provided

On-site work in Lisbon

Job summary

Cross Border Talents in Lisbon is seeking an outbound customer service representative to contact potential customers by phone and present tailored solutions. The role focuses on building relationships and guiding prospects through product offerings.

The position requires working on-site in Lisbon for a 40-hour week, with full training provided to develop communication, sales, and customer-relations skills. Previous CS/sales experience is beneficial but not required.

Qualifications

• Be legally eligible to work in Portugal.
• Be available to work on-site in Lisbon.
• Be available for a 40-hour working week.
• Be comfortable working in an outbound customer-facing role.
• Have strong communication and interpersonal skills.
• Be comfortable speaking with potential customers by phone.
• Be able to understand customer needs and communicate suitable solutions.
• Previous experience in customer service or sales is beneficial, but training is provided.

Responsibilities

• Contact potential customers by phone.
• Understand their needs and identify suitable solutions.
• Present relevant products and services.
• Build positive relationships with prospective customers.
• Handle questions and objections professionally.
• Work towards customer acquisition objectives.
• Follow established procedures and quality standards.

Skills

Strong communication skills

Phone communication

Customer focus

Job description

OUTBOUND CUSTOMER SERVICE REPRESENTATIVE | LISBON

Lisbon, Portugal | On-site | Full Training Provided

Are you confident in communication, comfortable speaking with customers, and motivated by sales and relationship-building?

Join an international customer service team in Lisbon and help potential customers discover solutions that match their needs.

WHY THIS OPPORTUNITY?

• Work and build your career in Lisbon
• Join an international and multicultural environment
• Receive comprehensive training before starting the role
• Develop your communication, sales, and customer relationship skills
• Work from a professional office environment

YOUR ROLE

• Contact potential customers by phone
• Understand their needs and identify suitable solutions
• Present relevant products and services
• Build positive relationships with prospective customers
• Handle questions and objections professionally
• Work towards customer acquisition objectives
• Follow established procedures and quality standards

TRAINING

Full training is provided before you begin the role.

Training duration: 5 working days, 8 hours per day, followed by up to 5 working days of practical training.

Training covers the relevant systems, products and services, customer management processes, and practical application of the role.

WORKING CONDITIONS

• Location: Lisbon, Portugal
• Work model: On-site
• Working hours: 40 hours per week
• Daily schedule: 8 working hours + 1-hour lunch break
• Contract: Initial fixed-term arrangement, with potential for extension and progression to a permanent contract

ELIGIBILITY REQUIREMENTS

• To be considered for this opportunity, candidates must:
• Be legally eligible to work in Portugal
• Be available to work on-site in Lisbon
• Be available for a 40-hour working week
• Be comfortable working in an outbound customer-facing role
• Have strong communication and interpersonal skills
• Be comfortable speaking with potential customers by phone
• Be able to understand customer needs and communicate suitable solutions

Previous experience: Customer service or sales experience is beneficial, but training is provided for the role.