OTC Credit&Collections Specialist

Manpowergroup; Porto; On-site; EUR 32,000 - 52,000; Full time

Benefits offered by this job

Health Insurance

Employee well-being initiatives

Corporate discounts

Job summary

ManpowerGroup GBS Portugal, based in Porto, seeks a Senior OTC Specialist to support Billing, Credit, Collections, Disputes and Reporting daily operations. You will ensure timely invoicing, data accuracy, and strong stakeholder collaboration within a hybrid work model.

English at B2 level is mandatory, with a focus on delivering quality service to internal and external customers while aligning with defined procedures and company policy.

Qualifications

• Experience in OTC processes within a financial/enterprise context.
• Strong client service orientation and collaboration with stakeholders.
• Understanding of basic accounting concepts and how OTC affects working capital.

Responsibilities

• Ensure invoicing is completed in a timely and accurate manner.
• Validate billing attributes and handle exceptions.
• Support Operations’ Teams in correct bill rate setup aligned with contracts.
• Monitor deadlines to ensure input is complete from stakeholders.
• Maintain detailed records of customer correspondence.
• Assist with dispute resolution and escalated issues as needed.
• Provide support on escalated issues from the BPO and end-to-end OTC activities.
• Give feedback to OTC Team Lead to keep process maps accurate.
• Partner with internal departments to ensure accurate invoicing and dispute resolution.
• Adhere to OTC process policies.
• Assist with external/internal audit requests.
• Perform special projects and other duties as assigned.

Skills

OTC processes

Customer facing

Client service mentality

Accounting concepts

Billing knowledge

Billing milestones/timelines

Job description

As a representative of the Global Business Service team of In-country OTC Billing, Credit, Collect, Disputes & Reporting Sr Specialists, you will act focusing on support and execution of day-to-day activities within the areas of Credit Management, Collections, Billing, Client Reporting and Disputes ensuring timely and quality support is provided both to Country internal and external customers.

The focus is on performing day to day operations, acting and facilitating as the link leveraging Country operations to ensure they are following defined procedures and providing required information, while leveraging the GBS Model and processes ensuring a quality product is delivered that results in a smooth OTC process through to payment for the Country portfolio assigned.

Core Responsibilities

• Ensure that invoicing is completed in a timely and accurate manner.
• Validate billing attributes and handle exception.
• Support Operations’ Teams in ensuring correct bill rates set up and alignment with customers’ contracts and agreements.
• Monitor deadlines and cut-off times and ensure that quality and complete input is provided from relevant stakeholders.
• Maintain detailed records of customer correspondence.
• Assist with dispute resolution and escalated through the proper channels, if needed.
• Provide support on escalated issues, including such from the BPO and oversight the end-to-end billing activities.
• Provide feedback to the OTC Team Lead to ensure the relevance, accuracy and completeness of process maps and desktop procedures.
• Partner with internal departments to ensure accurate invoicing and resolve disputes.
• Adhere to policies related to the OTC process.
• Assist with external and internal audit requests, providing support where needed.
• Performs special projects and other duties as assigned.

Language Requirements

• English- B2 minimum (mandatory)

Technical Competencies:

• Experience in customer- facing roles specifically covering OTC processes
• High client service mentality: able to collaborate with stakeholders, employees, and customers to deliver a positive experience
• Knowledge and understanding of the mechanics in the OTC process stream and how these fit into the end-to-end financial process environment
• Knowledge of internal controls, segregation of duties and compliance best practices
• Grasp of basic accounting concepts and how OTC processes impact the company’s working capital targets and financial performance
• Knowledge of “project milestone” / “time-based” billing is a plus

Grow Your Career with ManpowerGroup GBS

At ManpowerGroup Global Business Services (GBS) Portugal, we foster a collaborative, inclusive, and people-centric environment where employees are encouraged to grow, innovate, and make an impact. We value flexibility and support a healthy work-life balance through our hybrid working model, enabling employees to combine office-based collaboration with remote working, in line with company policy.

Located at the Lionesa Business Hub, our offices provide a modern and inspiring workplace with excellent facilities, accessibility, and a vibrant business community.

We believe in empowering our people by promoting ownership, continuous learning, and open communication. Our teams work in a supportive and international environment where knowledge sharing, teamwork, and professional development are highly valued.

In addition, we offer a competitive compensation and benefits package, including Health Insurance, employee well-being initiatives, and a range of discounts and advantages through our corporate partnerships.

ManpowerGroup GBS Portugal is an Equal Opportunity Employer. We are committed to creating a diverse and inclusive workplace where all employment decisions—including recruitment, development, compensation, and promotion—are based on qualifications, merit, performance, and business needs.

About ManpowerGroup GBS

ManpowerGroup Global Business Services (GBS) Portugal is a strategic global hub delivering high-quality business services and operational excellence to ManpowerGroup Europe entities. Operating from Porto, GBS supports business functions through expertise in Finance and other corporate services.

As part of ManpowerGroup, a global leader in workforce solutions operating across dozens of countries, GBS plays a key role in driving efficiency, innovation, standardization, and continuous improvement across the organization. Through a combination of talented professionals, digital solutions, and a customer-focused mindset, ManpowerGroup GBS helps enable sustainable business growth while creating meaningful career opportunities for its people.

A Brighter Future is Humanly Possible

At ManpowerGroup, we believe meaningful, sustainable employment has the power to change the world. Because when you combine talented people with innovative companies, you can build a brighter future for everyone.

ManpowerGroup