Order Manager - English and Italian Speaker (m/f/d)

Siemens; Amadora; Híbrido; EUR 28 000 - 36 000; Tempo integral

Vantagens oferecidas por esta oferta de emprego

Hybrid model

Resumo da oferta

Siemens Global Business Services (GBS) in Portugal is seeking a Sales Order Support Analyst to join our MSD operations. This hybrid role offers the opportunity to work with diverse teams across Europe, handling end-to-end order management, customer inquiries, and first-level support that drives timely, accurate deliveries.

You will collaborate with Sales, Delivery Services, and Warehouse teams, ensuring compliance with policies while maintaining exceptional customer experiences.

Qualificações

• Fluency in English and Italian.
• SAP MM/FI/SD knowledge.
• Service attitude and customer orientation.
• Excellent communication and organizational skills.

Responsabilidades

• Review, validate, and process customers' sales orders according to policies.
• Perform predefined support activities for service operations and delivery.
• Execute order management within ERP for assigned customers.
• Clarify order discrepancies with business units and customers.
• Resolve inquiries and provide 1st level support remotely and onsite as needed.
• Act as interface driving complex issues between customer and Siemens units.
• Ensure high-quality communication to guarantee customer satisfaction.

Conhecimentos

MS Office

English

Italian

Customer orientation

Communication skills

Organizational skills

Problem solving

Team player

Travel flexibility

Ferramentas

SAP MM/FI/SD

Descrição da oferta de emprego

Siemens Global Business Services (GBS) enables Siemens units worldwide and external customers to accelerate their business transformation into a sustainable and digital future.

Our portfolio comprises services driven by expertise and the latest technology - with a strong focus on innovation and digitalization in areas like Finances, Business Administration, Human Resources, Procurement, Sales and After-Sales.

In our GBS Western Europe and Africa Hub we are already more than 1500 connected people, from over 50 different nationalities spread across 14 countries. If you value diversity and innovation, you’ll feel right at home here!

Discover our purpose, culture, and what makes GBS unique! Check out here!

Our MarCom, Sales and Delivery Services (MSD) business line offers expertise in Marketing, Communication, Sales, and Delivery. We deliver services ranging from sales enablement, order-to-delivery processes up to after-sales support. With our end-to-end services we empower sellers, streamline operations, and enable businesses to deliver outstanding customer experiences across all touchpoints.

Are you ready to be part of the change? Come join us!

Your mission will be…

• Review, validate, and process customers sales orders, ensuring their completeness, accuracy and compliant with current business rules and policies;


• Conduct technical and/or administrative tasks, mainly pre-defined support activities for service operations and delivery (Processes incoming orders, inquiries and/or requests regarding products and/or services);


• Performs order management for assigned customers within system ERP;


• Clarify order discrepancies with business units and customers;


• Resolving and investigating customer and business unit inquiries, supporting customer remotely and onsite, and providing 1st level user support in case of arising commercial and/or technical problems;


• Act as interface driving complex issues and questions between customer and Siemens business units/ warehouse/ factories / Service Technicians / Engineers / Sales Representatives;


• Ensure high level quality in all communication on behalf of Siemens with end customer to guarantee their satisfaction.

We are looking for someone with…

• Proficiency in Microsoft Office (Outlook, Excel);


• Fluency in English and Italian (able to communicate freely with customers and sales managers);


• SAP knowledge (Module MM/FI and SD, others will be a plus);


• Service Attitude and customer orientation;


• Excellent communication skills (both oral and written);


• Excellent organizational and planning skills;


• Strong work ethic - we are always acting in name of Siemens;


• Strong problem-solving skills and quick thinking, essential for effectively resolving daily management challenges.


• You are a team player who thrives in collaborative environments.


• Flexibility and availability to travel, if needed.

What We Offer

• Belong & Innovate: Work in diverse teams where every idea matters and innovation grows through collaboration and trust.


• Flexibility that Works: Hybrid model, flexible hours, and a home office budget - because balance fuels performance.


• Health & Well-being: Comprehensive health insurance, mental health support, and active sports communities to keep you feeling your best.


• Grow Without Limits: Access world-class learning platforms, mentoring, and continuous development opportunities.


• Purpose & Perks: Contribute to sustainability and volunteer initiatives, enjoy partner discounts, and take advantage of our convenient shuttle service.

Please attach your CV in English to your application.

#Siemens

Siemens is deeply committed to fostering a diverse and inclusive environment. We are proud to be an equal opportunity employer and strongly encourage applications from a wide array of talented individuals!