Operations Team Lead | Multilingual Coach & Scheduler (Lisbon)

Batgroup; Lisboa; On-site; EUR 42,000 - 64,000; Full time

Benefits offered by this job

Health insurance

Transportation allowance

Meal allowance card

Permanent Portuguese contract

Job summary

Batgroup in Lisbon is seeking an Operations Team Lead (French-speaking) to stabilize and mentor a multilingual team, on-site at our Sete Rios hub. You will supervise attendance, optimize dispatch, coach agents, and uphold a culture of accountability and Swiss-quality service.

You will collaborate with Swiss, Polish, and Portuguese stakeholders, helping scale the Lisbon hub while partnering with Talent Acquisition to onboard new German- and French-speaking agents.

Qualifications

• 2+ years as Team Lead or Supervisor in CX, Logistics, or Operations.
• Hands-on, on-floor leadership with attendance management.
• Ability to manage complex dispatch and scheduling.
• Strong collaboration with remote stakeholders in CH, PL, PT.
• Willingness to be present on-site in Lisbon Sete Rios.

Responsibilities

• Lead and coach a multilingual team of agents.
• Monitor ticket flows and optimize dispatch schedules.
• Act as escalation point for complex cases.
• Maintain SOPs and knowledge base.
• Collaborate with Talent Acquisition for onboarding.
• Foster Swiss-quality service and accountability.

Skills

French (C2)

English (C1)

Leadership

Team coaching

Job description

Batgroup in Lisbon is seeking an Operations Team Lead (French-speaking) to stabilize and mentor a multilingual team, on-site at our Sete Rios hub. You will supervise attendance, optimize dispatch, coach agents, and uphold a culture of accountability and Swiss-quality service.

You will collaborate with Swiss, Polish, and Portuguese stakeholders, helping scale the Lisbon hub while partnering with Talent Acquisition to onboard new German- and French-speaking agents.