German-Speaking Operations Team Lead – Lisbon Hub

Batmaid; Lisboa; Hybrid; EUR 42,000 - 67,000; Full time

Benefits offered by this job

Private health insurance

Transportation allowance

Meal allowance card

Job summary

Batgroup, a Swiss scale-up with an in-house Customer Experience hub in Lisbon, is seeking a firm, empathetic Operations Team Lead to stabilize, mentor, and grow our German-speaking team.

You will oversee German-language operations for the Swiss market, on the Lisbon floor, coaching agents, managing attendance, and optimizing dispatch schedules, while shaping a culture of accountability and Swiss-quality service.

Qualifications

• 2+ years as Team Lead or Supervisor in Customer Service, Logistics, Workforce Management, or Operations (BPO or in-house).
• Native German with strong professional English

Responsibilities

• Oversee German-language operations dedicated to the Swiss market from Lisbon.
• Manage attendance, optimize daily dispatch schedules, and coach agents.
• Establish a culture of accountability, trust, and Swiss-quality service.
• Coordinate with remote senior management and HR/IT teams.
• Maintain SOPs and knowledge base to keep processes lean as we grow.
• Scale the team by partnering with Talent Acquisition for hiring and onboarding.

Skills

German (C2)

English (C1)

Leadership

Team coaching

Job description

Batgroup, a Swiss scale-up with an in-house Customer Experience hub in Lisbon, is seeking a firm, empathetic Operations Team Lead to stabilize, mentor, and grow our German-speaking team.

You will oversee German-language operations for the Swiss market, on the Lisbon floor, coaching agents, managing attendance, and optimizing dispatch schedules, while shaping a culture of accountability and Swiss-quality service.