German-Speaking Operations Team Lead Lisbon

Batgroup; Lisboa; On-site; EUR 55,000 - 75,000; Full time

Benefits offered by this job

Private health insurance

Transport allowance

Meal allowance card

Job summary

Batgroup, a Swiss scale-up with an in-house Customer Experience hub in Lisbon, is seeking an Operations Team Lead (German-speaking) to stabilize and grow a dedicated Swiss-market team.

You will lead on the floor in Lisbon, coaching agents, optimizing dispatch schedules, and upholding Swiss-quality service with accountability and trust. This is a permanent role with a competitive base salary and bonus structure.

Qualifications

• 2+ years of experience as a Team Lead or Supervisor in Customer Service or Operations.
• Native or fluent German (C2) with strong professional English (C1).
• Willingness to be onsite in Lisbon Sete Rios and coach a multilingual team.
• Ability to manage attendance, shift planning and live dispatch issues.

Responsibilities

• Empower and lead a multilingual team of agents on the Lisbon floor.
• Drive operational excellence in ticket flows and scheduling.
• Serve as escalation point for complex cases with empathy and professionalism.
• Maintain SOPs and knowledge base to stay lean and effective.
• Scale the team by partnering with Talent Acquisition for onboarding.

Skills

German fluency (C2)

English (C1)

Leadership

Team coaching

Attendance management

Shift planning

Analytical mindset

Problem solving

Job description

Batgroup, a Swiss scale-up with an in-house Customer Experience hub in Lisbon, is seeking an Operations Team Lead (German-speaking) to stabilize and grow a dedicated Swiss-market team.

You will lead on the floor in Lisbon, coaching agents, optimizing dispatch schedules, and upholding Swiss-quality service with accountability and trust. This is a permanent role with a competitive base salary and bonus structure.