Operations Supervisor

Jobgether SRL; Portugal; À distance; EUR 27 000 - 40 000; Plein temps

Avantages offerts par ce poste

Base salarial mensal

Bónus de performance

Elegibilidade para bónus

Potencial de crescimento salarial

Trabalho remoto

Oportunidade de liderança

Résumé du poste

Jobgether procura um Supervisor de Operações para liderar uma equipa distribuída e gerir a performance diária em regime remoto. O papel envolve planeamento de workforce, onboarding, qualidade e faturação mensal, trabalhando próximo do Operations Manager.

A função exige forte organização, comunicação e capacidade de agir com rapidez na resolução de problemas, com foco no crescimento da equipa até 100 agentes e na estabilidade operacional.

Qualifications

• Experiência demonstrada em operações, gestão de força de trabalho, supervisão de equipas ou ambiente operacional relacionado.
• Capacidade de gerir equipas distribuídas/remote mantendo responsabilidade sobre assiduidade, produtividade e qualidade.
• Experiência em monitorização de desempenho vs padrões definidos e coaching construtivo.
• Habilidades organizacionais fortes para manter rosters, horários, documentação e registos operacionais.
• Confortável com planilhas, bases de dados, sistemas de tracking operacionais e informação financeira básica ou faturação.
• Atenção ao detalhe e capacidade de identificar discrepâncias e seguir procedimentos estabelecidos.
• Comunicação eficaz escrita e verbal com agentes, gerentes e clientes.
• Proatividade e abordagem prática para resolução de problemas.
• Capacidade de trabalhar de forma independente num ambiente remoto, colaborando com a liderança operacional.
• Mentalidade orientada a resultados com foco em crescimento da equipa, qualidade, assiduidade e execução consistente.

Responsabilités

• Trabalhar em estreita colaboração com o Operations Manager para executar prioridades operacionais diárias e manter alinhamento com objetivos de negócios.
• Gerir e manter um quadro de agentes ativos, identificar inactivos e coordenar substituições atempadas.
• Monitorizar assiduidade e horários para assegurar turnos de 8 horas.
• Conduzir chamadas de teste diárias e verificações de qualidade para garantir padrões.
• Proporcionar coaching e follow-up quando surgirem questões de qualidade ou desempenho.
• Apoiar crescimento da força de trabalho e planeamento de capacidade para chegar a 100 agentes ativos.
• Gerir onboarding e conformidade, revisar documentação, actualizar estados e registos.
• Calcular, preparar e submeter as faturas mensais da operação.
• Rastrear desempenho, identificar lacunas e tomar medidas corretivas para manter produtividade e qualidade.

Connaissances

Gestão de operações

Gestão de equipa remota

Acompanhamento de desempenho

Organização

Comunicação escrita e verbal

Outils

Spreadsheets

Bases de dados

Sistemas de tracking

Faturação / Invoicing

Description du poste

Operations Supervisor

Salary: €200 - 200 monthly

Empresa: Jobgether

Tipo de Emprego: Periodo Integral Remote / Work from Home

JobCopilot will tailor your resume and auto-fill the application

Descrição do Emprego - Operations Supervisor

This position is listed on behalf of a partner company, who manages all applications and next steps. Our partner is looking for an Operations Supervisor based in Portugal.

This is a remote operations leadership role focused on scaling and maintaining a high-performing distributed workforce. You will work closely with the Operations Manager to translate broader objectives into effective day-to-day execution. Your focus will include workforce planning, attendance, quality assurance, coaching, onboarding, and operational administration. You will help grow the operation toward a target of 100 active agents while maintaining consistent performance and reliability. The role suits a hands‑on operational leader who is comfortable managing people, monitoring performance, and addressing issues quickly. Strong organization, accountability, and attention to detail will be essential to keeping the operation running smoothly as it expands.

Accountabilities

• Work closely with the Operations Manager to execute daily operational priorities and ensure activities remain aligned with broader business objectives.
• Manage and maintain an accurate roster of active agents, applying established policies to identify inactive agents and coordinate timely replacements.
• Monitor agent attendance and schedules to ensure team members consistently complete their required 8-hour daily shifts.
• Conduct daily test calls and quality checks to verify that agents meet established quality standards and operational expectations.
• Provide timely, constructive coaching and follow-up when quality issues, complaints, or performance concerns arise.
• Support workforce growth and capacity planning with the objective of building and maintaining a team of up to 100 active agents.
• Manage onboarding and compliance activities by reviewing required documentation, communicating status updates, and maintaining organized records.
• Calculate, prepare, and submit the operation’s monthly minutes-based invoice accurately and on time.
• Track operational performance, identify gaps, and take appropriate corrective action to maintain productivity, quality, and workforce stability.

Requirements

• Demonstrated experience in operations, workforce management, team supervision, customer support, or a related operational environment.
• Strong ability to manage distributed or remote teams while maintaining accountability for attendance, productivity, and quality.
• Experience monitoring performance against defined standards and providing constructive coaching when issues arise.
• Strong organizational skills with the ability to maintain accurate rosters, schedules, documentation, and operational records.
• Comfortable working with spreadsheets, databases, operational tracking systems, and basic financial or invoicing information.
• Strong attention to detail and the ability to identify discrepancies, follow established procedures, and maintain accurate records.
• Effective written and verbal communication skills, with the ability to communicate clearly with agents, managers, and clients.
• Proactive and hands-on approach to problem-solving, with the ability to respond quickly to operational issues.
• Ability to work independently in a remote environment while collaborating closely with operational leadership.
• Results-oriented mindset with a strong focus on team growth, quality, attendance, and consistent execution.

Benefits

• Base salary: $200 per month.
• Performance-based bonus: 1% of the operation’s total gross monthly invoice.
• Bonus eligibility: The performance bonus becomes available once more than 20 active agents are maintained while completing their required 8-hour shifts.
• Growth-based earning potential: Compensation increases as the size and gross invoice value of the operation grows.
• Target earning example: At 100 active agents, the minimum gross monthly invoice is approximately $84,400, generating a minimum $844 performance bonus.
• Expected minimum monthly compensation at 100 active agents: $1,044, consisting of the $200 base salary plus the $844 minimum performance bonus.
• Remote work: Operate and manage the workforce remotely.
• Leadership opportunity: Take ownership of workforce growth, operational performance, quality, and team development.