Operations Manager II: Client Growth & Leadership

Concentrix; Lisboa; Presencial; EUR 42 000 - 65 000; Tempo integral

Resumo da oferta

Concentrix in Lisbon seeks an Operations Manager II to lead a team of Operations Managers and Team Leaders, driving revenue growth and client satisfaction. You will coach staff, manage performance, and ensure adherence to SLAs and financial targets.

You will partner with clients and internal teams to implement improvements, develop action plans, and foster a high-performing environment through effective communication and leadership.

Qualificações

• English C1 level is mandatory.
• Associate's Degree preferred with more than ten years of experience and progressive management experience.
• Ability to analyze and improve work processes.
• Ability to coach and develop action plans and provide effective feedback.
• Ability to implement change and adapt to evolving business needs.
• Excellent written and verbal communication skills.
• Ability to organize and prioritize projects in a fast-paced environment.
• Ability to mentor and lead a team.
• Willingness to work a flexible schedule.

Responsabilidades

• Coach and supervise a group of Operations Managers and Team Leaders.
• Build and maintain client relationships and meet service level agreements.
• Ensure profitability including revenue, margins, billing, seat utilization and retention.
• Provide leadership and guidance to direct reports and implement corrective actions.
• Review client service levels and drive continuous improvement.
• Ensure operations comply with active contracts.
• Oversee client relationships and monitor client satisfaction.
• Partner with Business Development to expand new business.
• Conduct regular one-on-ones to review performance and development.
• Create a positive work environment and address employee relations issues.
• Participate in cross-functional meetings to drive action plans and improvements.
• Maintain relationships with strategic vendors for open communications.
• Participate in opportunity reviews and site visits; stay current with industry trends.
• Host business reviews and ensure staffing, capacity and reporting requirements are met.

Conhecimentos

English C1 level

Leadership

Coaching

Communication

Mentoring

Project management

Change management

Problem solving

Time management

Decision making

Formação académica

Associate's Degree

Descrição da oferta de emprego

Concentrix in Lisbon seeks an Operations Manager II to lead a team of Operations Managers and Team Leaders, driving revenue growth and client satisfaction. You will coach staff, manage performance, and ensure adherence to SLAs and financial targets.

You will partner with clients and internal teams to implement improvements, develop action plans, and foster a high-performing environment through effective communication and leadership.