Operations Customer Expert I (Italian Speaker | Relocation | Lisbon)

Avec; Lisboa; Sur place; EUR 12 000 - 16 000; Plein temps

Avantages offerts par ce poste

Relocation package

Accommodation provided

Health insurance

Meal allowance

Résumé du poste

Avec in Lisbon is seeking a Customer Support Specialist for the Italian market, with full relocation to Portugal covered. You will be the first contact for customers, handling inquiries by phone and email, guiding users with empathy and clarity, and ensuring a smooth experience in a structured service environment.

Role involves resolving inquiries, processing requests, and maintaining professional interactions while supporting a multinational team based in Lisbon.

Qualifications

• Fluency in Italian at C2 level; English at B2 level.
• Strong communication and customer-care skills.
• Ability to work in a structured, fast-paced environment.
• High attention to detail and problem-solving ability.
• Previous customer support experience is a plus.

Responsabilités

• Handle inbound calls and email enquiries from Italian market.
• Provide accurate information and clear guidance to customers.
• Support customers with account-related or service-related questions.
• Request and update customer documentation as needed.
• Process orders and coordinate follow-up steps.
• Ensure a positive and efficient customer experience.

Connaissances

Italian C2

English B2

Customer care

Description du poste

URGENT — Customer Support Specialist (Italian Market | Lisbon)

Full relocation to Portugal covered

We are recruiting Customer Support Specialists for the Italian market to join an international support team based in Lisbon. This role is ideal for candidates who enjoy helping customers, solving issues with clarity and empathy, and working in a structured, service‑oriented environment.

Role Overview

As a Customer Support Specialist, you will assist users by providing clear information, resolving enquiries and ensuring a smooth experience across phone and email channels. You will be the first point of contact for customers, offering guidance, processing requests and ensuring each interaction is handled with professionalism.

Daily responsibilities include:

• Handling inbound calls and email enquiries
• Providing accurate information and clear guidance
• Supporting customers with account‑related or service‑related questions
• Requesting and updating customer documentation when needed
• Processing orders and coordinating follow‑up steps
• Ensuring a positive and efficient customer experience

Eligibility Requirements

To be considered for this role, candidates must have:

• Fluency in Italian C2 and English B2
• Strong communication and customer‑care skills
• Ability to work in a structured, fast‑paced environment
• High attention to detail and problem‑solving ability
• Previous customer support experience is a plus

Relocation Package — Fully Covered

A complete relocation programme is provided, including:

• Accommodation in a company apartment (utilities included)
• Relocation costs and logistics fully covered
• Fully furnished room with essentials provided upon arrival
• Legal and administrative support (visa, ID, housing, etc.)
• Eligibility for accommodation for candidates living 100+ km from Lisbon

RELOCATION COVERED — 100%

Salary Conditions

Monthly gross compensation (example for 22 working days):

With Accommodation

• Base salary: 776 €
• Apartment benefit‑in‑kind: 200 €
• Holiday allowance: 64.67 €
• Christmas allowance: 64.67 €
• Meal allowance: 154 €
• Total package (incl. benefit‑in‑kind): 1,259.34 €
• Total gross CASH: 1,059.34 €

Without Accommodation

• Base salary: 1,061 €
• Holiday allowance: 88.42 €
• Christmas allowance: 88.42 €
• Meal allowance: 154 €
• Total package: 1,391.83 €
• Total gross CASH: 1,391.83 €

Additional notes:

• Holiday and Christmas allowances paid monthly
• Health insurance from day one of contract
• Meal allowance paid via prepaid card
• Apartment benefit‑in‑kind is tax‑free until 31 December 2026
• Income tax varies by personal profile; Social Security is 11%

Working Conditions

• 40h/week, rotating shifts (24/7)
• 8h/day + 1h lunch break
• Portuguese public holidays apply
• Compensation day for holidays worked
• 22 days of annual leave per year
• Modern workplace in Lisbon (Tejo area)