Operations Customer Expert – Generative AI Project (English Speaker)

Cross Border Talents; Lisboa; Presencial; EUR 13 000 - 15 000; Tempo integral

Vantagens oferecidas por esta oferta de emprego

Competitive salary starting from €1,25

Accommodation provided

Flight relocation support

Private health insurance

Meal allowance

Training program

Holiday bonuses

Annual travel support

Resumo da oferta

Cross Border Talents in Lisbon, Portugal is seeking an Operations Customer Expert for a Generative AI project. The role is full-time, on-site, with rotational day/night shifts. You will support users via chat and email, handle billing inquiries, and guide customers in using AI products.

The position offers relocation support, housing, and a comprehensive benefits package. Ideal candidates are fluent in English (C1) with strong communication skills and the ability to thrive in a fast-paced,

Qualificações

• Fluent/ C1 English written and spoken.
• EU Passport or valid Work Permit for Portugal.
• Willingness to work rotational shifts, including weekends and night shifts if assigned.
• Strong communication and problem-solving skills.
• Immediate availability is highly preferred.

Responsabilidades

• Support customers with billing and invoicing inquiries.
• Troubleshoot account access and platform-related issues.
• Guide and assist users in navigating and using AI products effectively.
• Deliver high-quality customer support via chat and email.
• Meet service quality standards and customer satisfaction targets.
• Provide timely, accurate, and professional solutions to customer queries.

Conhecimentos

Fluent/ C1 English

Descrição da oferta de emprego

Operations Customer Expert – Generative AI Project (English Speaker)

Lisbon, Portugal Aida - Cross Border Talents

Job Openings Operations Customer Expert – Generative AI Project (English Speaker)

About the job Operations Customer Expert – Generative AI Project (English Speaker)

Operations Customer Expert – Generative AI Project (English Speaker)

Location: Lisbon, Portugal
Work Model: Full-time, On-site
Working Hours: Rotational Shifts (Day or Night Shifts, Monday – Sunday)

Job Summary

Join an innovative team in Lisbon supporting users of one of the world's leading Generative AI platforms. As an Operations Customer Expert, you will provide outstanding customer support to business and retail users, assisting with billing, account access, troubleshooting, and product guidance via chat and email.

This is an exciting opportunity to work at the forefront of AI technology while building an international career in Portugal.

Key Responsibilities

• Support customers with billing and invoicing inquiries.


• Troubleshoot account access and platform-related issues.


• Guide and assist users in navigating and using AI products effectively.


• Deliver high-quality customer support via chat and email.


• Meet service quality standards and customer satisfaction targets.


• Provide timely, accurate, and professional solutions to customer queries.

Requirements

• Fluent/ C1 English (written and spoken).


• EU Passport or valid Work Permit for Portugal.


• Willingness to work rotational shifts, including weekends and night shifts if assigned.


• Strong communication and problem-solving skills.


• Customer-focused mindset and ability to thrive in a fast-paced environment.


• Immediate availability is highly preferred.

What We Offer

• Competitive salary package starting from €1,250+ gross/month, with the possibility of additional performance-based bonuses.


• Company-provided accommodation (private room in a shared apartment with utilities and internet included).


• Flight reimbursement / relocation support for international candidates.


• Private health and dental insurance from day one.


• Meal allowance and access to free daily meals/snacks at the office.


• Full relocation and administrative support, including assistance with NIF, Social Security, and onboarding procedures.


• Paid training program and structured onboarding.


• Holiday and Christmas bonuses paid monthly on top of base salary.


• Access to gym facilities, cafeteria, social activities, e-learning courses, and wellness initiatives.


• International and multicultural work environment.


• Career growth opportunities within one of Portugal's leading customer experience organizations.


• Annual travel support to your home country for eligible international employees.