Operations Architect - Luxury Villa Hospitality

Portugal Active; Castelo do Neiva; Presencial; EUR 45 000 - 65 000; Tempo integral

Resumo da oferta

Portugal Active is seeking an experienced Operations Manager to drive end-to-end field operations across housekeeping, laundry, and maintenance, ensuring 5-star quality and guest satisfaction. You’ll sit between properties and standards, protecting quality while organizing, structuring, and growing the operations function.

This operator and builder role emphasizes execution, cost control, and consistency at a 5-star level.

Qualificações

• 5+ years of operations management in hospitality, short-term rentals or hotels.
• Experience leading field teams: housekeeping, maintenance or similar.
• Fluency in Portuguese (mandatory) and professional English.
• Strong budgets, cost control and supplier negotiations experience.
• Valid driving licence and willingness to travel regionally.

Responsabilidades

• Lead housekeeping, laundry and maintenance teams.
• Own the operations calendar: check-ins, turnovers and interventions.
• Zero failed arrivals and tight operational discipline.
• Control budgets: per property, category and clean costs.
• Negotiate, manage and procure suppliers with SLAs.
• Enforce SOPs by property tier; conduct field inspections.
• Resolve guest damages/incidents quickly; document within deadlines.
• Manage stock, warehouse and consumables; ensure traceability.
• Deliver daily KPIs and drive continuous improvement to leadership.

Conhecimentos

Operations management

Budgeting

Cost control

Supplier negotiation

Team leadership

Portuguese fluency

English proficiency

Driving licence

Ferramentas

Breezeway

Descrição da oferta de emprego

Portugal Active is seeking an experienced Operations Manager to drive end-to-end field operations across housekeeping, laundry, and maintenance, ensuring 5-star quality and guest satisfaction. You’ll sit between properties and standards, protecting quality while organizing, structuring, and growing the operations function.

This operator and builder role emphasizes execution, cost control, and consistency at a 5-star level.