Online Safety & Content Moderation Specialist

Speakit; Viseu; Hybrid; EUR 12,000 - 14,000; Full time

Benefits offered by this job

Flight ticket paid upfront

Taxi pickup on arrival

Accommodation provided

Private health insurance

Language lessons

Surf lessons

Performance bonuses

Job summary

Speakit is seeking a Trust & Safety Agent in Portugal. You will review content, classify or remove items that breach guidelines, and apply safety policies. You’ll handle sensitive cases, escalate when necessary, and participate in ongoing training.

Strong Dutch (C2) and English (B2) skills are required, with a commitment to confidentiality and safety. The role offers a hybrid onsite arrangement, with flight/taxi, accommodation, and language/surf lessons as part of the package.

Qualifications

• High school diploma or equivalent; bachelor’s degree preferred.
• Experience in Trust & Safety, content moderation, or customer service is a plus.
• Strong attention to detail and ethical judgment are essential.

Responsibilities

• Evaluate content to ensure compliance with community guidelines.
• Classify or remove sensitive content according to parameters.
• Apply policies covering privacy, IP, and safety.
• Handle complex issues and escalate when needed.
• Maintain confidentiality and participate in ongoing training.
• Conduct outbound calls to gather evidence for investigations.

Skills

Dutch (C2)

English (B2)

Attention to detail

Ethical judgment

Communication

Problem-solving

Tech proficiency

Education

High school diploma or equivalent

Bachelor's degree (preferred)

Job description

Speakit is seeking a Trust & Safety Agent in Portugal. You will review content, classify or remove items that breach guidelines, and apply safety policies. You’ll handle sensitive cases, escalate when necessary, and participate in ongoing training.

Strong Dutch (C2) and English (B2) skills are required, with a commitment to confidentiality and safety. The role offers a hybrid onsite arrangement, with flight/taxi, accommodation, and language/surf lessons as part of the package.