On-site Advertiser Support Specialist (Rotating Shifts)

Cross Border Talents; Viseu; Presencial; EUR 12 000 - 18 000; Tempo integral

Resumo da oferta

Cross Border Talents in Lisbon, Portugal is seeking an Advertiser Support Representative to assist advertisers with technical issues and product guidance. The role involves on-site work with rotating shifts and a 40-hour work week.

Responsibilities include chat, email, and phone support, pre- and post-sales assistance, and bug reporting to improve the advertising experience for businesses of all sizes. You will collaborate with sales and product teams to resolve inquiries quickly and maintain

Qualificações

• Experience handling chat, email, and phone support.
• Ability to guide advertisers on product usage and troubleshooting.
• Comfort with reporting bugs to product teams.

Responsabilidades

• Provide technical assistance to advertisers and guide product usage.
• Handle chat, email, and phone support across shifts.
• Log bugs and feedback to improve the advertiser experience.

Descrição da oferta de emprego

Cross Border Talents in Lisbon, Portugal is seeking an Advertiser Support Representative to assist advertisers with technical issues and product guidance. The role involves on-site work with rotating shifts and a 40-hour work week.

Responsibilities include chat, email, and phone support, pre- and post-sales assistance, and bug reporting to improve the advertising experience for businesses of all sizes. You will collaborate with sales and product teams to resolve inquiries quickly and maintain