On-Prem Video Support Specialist

motorolasolutions; Lisboa; On-site; EUR 25,000 - 38,000; Full time

Benefits offered by this job

Referral Payment Plan

Job summary

Motorola Solutions Portugal, Lda is seeking a Technical Support Specialist to troubleshoot hardware, software, and systems for customers. You will document issues in the case management system and provide exceptional customer service across phone, chat, and email channels.

The role requires strong problem-solving, time management, and English fluency, with a capability to work independently and in teams. Travel 10-25% is possible.

Qualifications

• Strong problem-solving and time-management skills.
• Clear written and verbal English; able to explain technical issues to diverse customers.
• Self-starter who works well independently and with teams.
• Familiar with CRM platforms and basic networking concepts.

Responsibilities

• Troubleshoot hardware, software and systems for customers via phone, chat and remote access.
• Document technical details accurately in case management systems.
• Deliver exceptional customer experiences during calls, emails, and chats.
• Prioritize tasks across inbound calls, existing cases, and live chat.
• Collaborate with regional/global support teams and be available for after-hours on-call.

Skills

Problem solving

Time management

English fluency

Independent work

Communication

Education

Technical degree

Certifications (CCNA/CompTIA A+)

Tools

CRM software

Job description

Motorola Solutions Portugal, Lda is seeking a Technical Support Specialist to troubleshoot hardware, software, and systems for customers. You will document issues in the case management system and provide exceptional customer service across phone, chat, and email channels.

The role requires strong problem-solving, time management, and English fluency, with a capability to work independently and in teams. Travel 10-25% is possible.