nsurance_Credit Controller_Senior Associate

GENPACT PORTUGAL, SOCIEDADE UNIPESSOAL LDA; Lisboa; Híbrido; EUR 30 000 - 40 000; Tempo integral

Vantagens oferecidas por esta oferta de emprego

Hybrid work model

Resumo da oferta

Genpact Portugal is seeking a Senior Insurance Credit Controller to manage client and broker accounts, oversee cash collections, and ensure accurate data processing. The role emphasizes precision in aging analyses, timely reconciliations, and proactive problem solving in a fast-paced environment.

The position requires a finance-related degree, at least one year in credit control, strong communication, and proficiency in Excel/Outlook.

Qualificações

• Graduate or possess a professional qualification in a finance-related discipline.
• Minimum one year of experience in credit control.
• Strong writing and editing abilities with attention to detail under pressure.
• Patient and respectful in client interactions while maintaining professionalism in debt recovery.

Responsabilidades

• Enter data accurately and efficiently, ensuring quality checks on cash receipts.
• Handle premium collections, check deposits, direct debits, commission payments, discounts, and overpayments.
• Reconcile client and broker account differences, disburse cash, recover overdue debts, and manage brokers and partners based on contract nature.
• Deliver exceptional service standards and KPIs.
• Liaise with internal and external parties to resolve queries within deadlines.
• Distribute monthly statements of overdue accounts to clients and resolve questions promptly.

Conhecimentos

Fraud Management

Insurance

Property & Casualty Insurance

Quality Management

Formação académica

Bachelors - Actuarial Science

Bachelors - Economics

Bachelors - Finance

Bachelors - Risk Management and Insurance

Masters - Statistics

Ferramentas

Excel

Outlook

Descrição da oferta de emprego

Sr. Associate - Insurance BrokerReady to turn bold ideas into real-world impact? At Genpact, we don’t just adapt to change, we lead it. AI and digital innovation are transforming the way businesses work, and we’re at the forefront of it. Genpact’s AI Gigafactory, our industry-first accelerator, exemplifies how we scale advanced technology solutions to help global enterprises work smarter, grow faster, and transform at scale. Whether tackling complex challenges through large-scale models or agentic AI, our breakthrough solutions tackle companies’ most complex challenges.If you thrive in a fast-moving, innovation-driven environment, love building and deploying cutting-edge AI solutions, and want to push the boundaries of what’s possible, this is your moment.Genpact (NYSE: G) is an agentic and advanced technology solutions company. We leverage process intelligence and artificial intelligence to deliver measurable outcomes. With a strong partner ecosystem and decades of client trust, we provide innovative solutions that transform how businesses run. Powered by a team with an active learning mindset and client centricity at its core, we deliver lasting value for the world’s leading enterprises. Get to know us at genpact.com and on LinkedIn, YouTube, X, and Facebook.Job DescriptionInviting applications for the role of Insurance_Credit Controller_Senior AssociateResponsibilitiesEnter data accurately and efficiently, ensuring quality checks on cash receipts, support data cleansing and mass change processing projects.Handle premium collections, check deposits, direct debits, commission payments, discounts, and overpayments.Reconcile client and broker account differences, disburse cash, recover overdue debts, and manage brokers and partners based on contract nature or intermediaries.Deliver exceptional service standards and key performance indicators (KPIs).Liaise with internal and external parties to resolve queries within deadlines.Distribute monthly statements of overdue accounts to clients and resolve questions promptly.Input regulations into the computer system, manage unpaid items, oversee procedures, and clear outstanding financial movements.Analyze aging reports and allocated portfolios.Maintain and develop technical knowledge and expertise, contributing to best practices and procedural support.Provide support, mentoring, and guidance as needed.Participate in continuous improvement initiatives.QualificationsGraduate or possess a professional qualification in a finance-related discipline.Minimum one year of experience in credit control.Skilled in complex data analysis for strategic decision-making.Positive attitude, results-driven, with energy and determination to succeed in a fast-paced environment where response pace and quality are critical.Strong writing and editing abilities with attention to detail under pressure.Patient and respectful in client interactions while maintaining professionalism in debt recovery.Proficient in Excel and Outlook.QualificationsBachelors - Actuarial Science, Bachelors - Economics, Bachelors - Finance, Bachelors - Risk Management and Insurance, Masters - StatisticsCertificationsAssociate in Claims (AIC) - The Institutes (USA)The Institutes (USA), Certified Compliance Officer (CCO) - VskillsVskills, Certified Fraud Examiner (CFE) - ACFEACFE, Chartered Property Casualty Underwriter (CPCU) - Insurance Institute of America (IIA)Insurance Institute of America (IIA)Required SkillsFraud Management, Insurance, Property & Casualty Insurance, Quality ManagementLanguageEnglish (Required)Language Proficiency -Advanced - C1Additional Job Location -Job TypeFixed Term (Fixed Term)Job End Date2027-10-01Master Skill List -Insurance BrokerRemote Type -HybridWork Shift -Standard (Portugal)Why join Genpact?• Lead AI-powered transformation – Drive innovation and solve real-world business challenges that matter• Make an impact – Help global enterprises solve business challenges that matter• Accelerate your career – Gain hands-on experience, mentorship, and world-class learning opportunities to stay ahead• Work with the best – Join 140,000+ bold thinkers and problem-solvers who push boundaries every day• Thrive in a values-driven culture – Our courage, curiosity, and incisiveness - built on a foundation of integrity and inclusion - allow your ideas to fuel progressCome join the 140,000+ coders, tech shapers, and growth makers at Genpact and take your career in the only direction that matters: Up.Let’s build tomorrow together.Genpact is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, religion or belief, sex, age, national origin, citizenship status, marital status, military/veteran status, genetic information, sexual orientation, gender identity, physical or mental disability or any other characteristic protected by applicable laws. Genpact is committed to creating a dynamic work environment that values respect and integrity, customer focus, and innovation.Furthermore, please do note that Genpact does not charge fees to process job applications and applicants are not required to pay to participate in our hiring process in any other way. Examples of such scams include purchasing a 'starter kit,' paying to apply, or purchasing equipment or training.