Nordics CSM II — Danish Speaking

Pleo; Lisboa; Hybrid; EUR 50,000 - 70,000; Full time

Benefits offered by this job

Hybrid and remote options

Lunch allowance

Private healthcare

25 days holiday + public holidays

Parental leave

Job summary

Pleo is seeking a Customer Success Manager II to join our Customer Experience team. You will help SMB and Mid Market customers achieve success and maximise value from Pleo’s solutions, while collaborating with CX, Onboarding, AM, Sales and Product.

Reporting to the CX Manager, you’ll be part of a 30-person team focused on exceptional service as we scale the expense platform across the Nordics.

Qualifications

• 5+ years in account management, sales or customer success.
• Open mindset; energising to colleagues.
• Love helping customers scale and grow.
• Proactive about tasks and targets.
• Thrives in fast-paced, high-volume environment.
• Trustworthy; meets deadlines.
• Empathetic communication.
• Fluent in English.

Responsibilities

• Nurture, support and expand opportunities from the customer base.
• Advise customers on optimising processes with the tool to maximise value.
• Own the adoption journey after onboarding.
• Collaborate across teams to improve the customer experience.
• Handle inbound communications via email, Intercom and other channels.
• Develop customers into advocates for Pleo and the fintech community.
• Manage day-to-day and long-term relationships.
• Prevent churn by monitoring health scores and adoption trends.
• Bridge customer feedback to the product team.

Skills

Account management

Sales

Customer success

English fluency

Job description

Pleo is seeking a Customer Success Manager II to join our Customer Experience team. You will help SMB and Mid Market customers achieve success and maximise value from Pleo’s solutions, while collaborating with CX, Onboarding, AM, Sales and Product.

Reporting to the CX Manager, you’ll be part of a 30-person team focused on exceptional service as we scale the expense platform across the Nordics.