NOC Manager

Capgemini Engineering; Évora; Híbrido; EUR 65 000 - 95 000; Tempo integral

Vantagens oferecidas por esta oferta de emprego

Health and life insurance

Hybrid work

Training and certifications

Referral program with bonuses

Resumo da oferta

Capgemini Engineering in Portugal seeks an experienced NOC Lead to coordinate operations across RAN, VoIP, Core CS, and International Roaming. You will act as the main contact for customers, manage cross-functional teams, and ensure service continuity through effective incident management and change readiness.

Hybrid work is offered, with opportunities on national and international projects. Ideal candidates bring proven NOC and service delivery experience, plus fluency in Spanish and Portuguese

Qualificações

• Degree in Telecommunications, Computer Science, Engineering, or a related field.
• Proven experience in Telecommunications Operations, NOC Management, or Service Delivery Management roles.
• Strong understanding of telecom operations across RAN, VoIP, Core CS, International Roaming.
• Experience managing multidisciplinary technical teams in operational environments.
• Proven customer-facing experience, with strong stakeholder and relationship management skills.
• Experience managing major incidents, escalations, and service restoration activities.
• Knowledge of SLA management, KPI monitoring, and operational reporting.
• Strong leadership, organizational, and decision-making capabilities.
• Ability to work effectively under pressure and manage competing priorities.
• Excellent communication and coordination skills.
• Fluency in Spanish and Portuguese (mandatory).
• Professional proficiency in English is highly desirable.

Responsabilidades

• Lead and coordinate NOC operations across RAN, VoIP, Core CS, and International Roaming domains.
• Act as the primary operational point of contact for the customer and manage stakeholders.
• Coordinate cross-functional teams to ensure alignment and service quality.
• Own shift roster and resource planning for coverage and continuity.
• Lead major incident management, including escalation and restoration.
• Monitor SLAs and KPIs, driving corrective actions as needed.
• Coordinate with customers, vendors, and internal teams for issue resolution.
• Ensure adherence to processes and governance frameworks.
• Drive continuous improvement for efficiency and customer satisfaction.
• Oversee change management and readiness for network changes and maintenance.
• Provide leadership, coaching, and performance management to NOC staff.
• Produce and present operational reports and service reviews.

Conhecimentos

NOC Management

Incident Management

SLA/KPI Tracking

Stakeholder Communication

Team Leadership

Formação académica

Electrical/Telecommunications/Engineering Degree

Computer Science Degree

Ferramentas

Network Monitoring Tools

Incident Management Tools

Descrição da oferta de emprego

At Capgemini Engineering, the world leader in engineering services, we bring together a global team of engineers, scientists, and architects to help the world’s most innovative companies unleash their potential. From autonomous cars to life-saving robots, our digital and software technology experts think outside the box as they provide unique R&D and engineering services across all industries. Join us for a career full of opportunities. Where you can make a difference. Where no two days are the same.

YOUR ROLE

• Lead and coordinate NOC operations across RAN, VoIP, Core CS, and International Roaming domains.
• Act as the primary operational point of contact for the customer, ensuring effective communication and stakeholder management.
• Manage cross-functional teams, ensuring alignment, collaboration, and operational excellence across all technology domains.
• Own and maintain the team shift roster and resource planning to ensure adequate operational coverage and service continuity.
• Lead major incident management activities, including escalation, coordination, communication, and service restoration.
• Monitor service performance against agreed SLAs and KPIs, driving corrective actions when required.
• Coordinate activities with customers, vendors, and internal technical teams to ensure timely resolution of operational issues.
• Ensure adherence to operational processes, procedures, and governance frameworks.
• Drive continuous improvement initiatives to enhance operational efficiency, service quality, and customer satisfaction.
• Oversee change management activities and ensure operational readiness for planned network changes and maintenance.
• Provide leadership, coaching, and performance management for NOC team members.
• Produce and present operational reports, service reviews, and performance updates to customer and management stakeholders.

YOUR PROFILE

• Degree in Telecommunications, Computer Science, Engineering, or a related field.
• Proven experience in Telecommunications Operations, NOC Management, or Service Delivery Management roles.
• Strong understanding of telecom operations across one or more of the following domains
  • RAN
  • VoIP
  • Core CS
  • International Roaming
• Experience managing multidisciplinary technical teams in operational environments.
• Proven customer-facing experience, with strong stakeholder and relationship management skills.
• Experience managing major incidents, escalations, and service restoration activities.
• Knowledge of SLA management, KPI monitoring, and operational reporting.
• Strong leadership, organizational, and decision-making capabilities.
• Ability to work effectively under pressure and manage competing priorities.
• Excellent communication and coordination skills.
• Fluency in Spanish and Portuguese (mandatory).
• Professional proficiency in English is highly desirable
• Key Competencies:
  • Leadership and people management
  • Customer focus and service orientation
  • Operational excellence mindset
  • Conflict resolution and problem-solving
  • Strategic thinking and execution
  • Collaboration and cross-functional coordination
  • Continuous improvement and quality-driven approach.

What You'll Love About Working Here

• Join a multicultural and inclusive team environment.
• Enjoy a supportive atmosphere promoting work-life balance.
• Engage in exciting national and international projects.
• Hybrid work.
• Your career growth is central to our mission. Our array of career growth programs and diverse professionals are crafted to support you in exploring a world of opportunities.
• Training and certifications programs.
• Health and life insurance.
• Referral program with bonuses for talent recommendations.
• Great office locations.

About Capgemini

Capgemini is an AI-powered global business and technology transformation partner, delivering tangible business value. We imagine the future of organizations and make it real with AI, technology, and people. With our strong heritage of nearly 60 years, we are a responsible and diverse group of 420,000 team members in more than 50 countries. We deliver end-to-end services and solutions with our deep industry expertise and strong partner ecosystem, leveraging our capabilities across strategy, technology, design, engineering and business operations.