Network & Telecommunications Technician (2nd Line Support)

Inetum; Lisboa; Híbrido; EUR 24 000 - 32 000; Tempo integral

Vantagens oferecidas por esta oferta de emprego

Hybrid work model

Resumo da oferta

A Inetum procura um Técnico de Redes e Telecomunicações para integrar a equipa de suporte em ambiente de projeto. Vai lidar com incidentes de rede, fornecendo apoio de 2º nível e assegurando a resolução eficaz de tickets com foco no utilizador.

Requisitos incluem CCNA ou equivalente, conhecimento de Routing/Switching e IP networking, bem como experiência em apoio técnico. Oferta de modelo híbrido em Lisboa e entorno, com oportunidades de desenvolvimento profissional.

Qualificações

• Capacitação em redes, telecomunicações ou TI.
• Certificação CCNA ou equivalente.
• Experiência em suporte de 2º nível e resolução de incidentes de rede.
• Focado no cliente e com boa comunicação escrita e verbal.

Responsabilidades

• Fornecer suporte técnico de 2.º nível para serviços de rede e telecomunicações.
• Gerir e acompanhar tickets de suporte dentro dos SLAs acordados.
• Investigar, diagnosticar e resolver incidentes que afetem a infraestrutura de rede.
• Comunicar com utilizadores e stakeholders para identificar e resolver problemas.
• Desenvolver compreensão sólida dos ambientes de rede suportados.
• Colaborar com equipas especialistas para resolver incidentes complexos.
• Contribuir para monitorização de serviços e melhoria contínua.
• Manter comunicação clara e profissional durante o processo de suporte.

Conhecimentos

CCNA certification

Routing & Switching

Wireless technologies

IP networking

2nd line support experience

Customer-focused

Written and verbal communication

Team collaboration

Formação académica

Technical education in Networks/Telecommunications/IT

Ferramentas

Cisco equipment

Huawei equipment

Descrição da oferta de emprego

Descrição da empresa

Inetum is a global leader in IT services, dedicated to delivering innovative solutions to its clients. We are committed to fostering a dynamic, inclusive, and diverse work environment where creativity and collaboration can thrive. We operate in 19 countries and have more than 28,000 employees worldwide.

If you are looking for a dynamic, innovative, and technology-driven company, Inetum is the right place for you! Come and be part of Inetum!

Descrição do emprego

We are looking for a Network & Telecommunications Technician to join an operational team providing 2nd line technical support within an Inetum project environment. The role focuses on troubleshooting and resolving network-related incidents while delivering a high-quality support experience.

Main Responsibilities

• Provide 2nd line technical support for network and telecommunications services.
• Manage and follow up support tickets in line with agreed service levels.
• Investigate, diagnose and resolve incidents affecting network infrastructure.
• Communicate directly with users and stakeholders to identify and resolve technical issues.
• Develop a solid understanding of supported network environments.
• Collaborate with specialist teams to resolve complex incidents.
• Contribute to service monitoring and continuous improvement activities.
• Maintain clear and professional communication throughout the support process.

Qualificações

• Cisco CCNA certification or equivalent knowledge.
• Technical education in Networks, Telecommunications or Information Technology.
• Knowledge of Routing, Switching and Wireless technologies.
• Experience supporting Cisco, Huawei or with other networking solutions.
• Knowledge of IP networking and telecommunications environments.
• Experience in a 2nd line technical support role.
• Ability to analyse, diagnose and resolve network incidents.
• Customer-focused mindset.
• Strong written and verbal communication skills.
• Ability to work collaboratively within technical teams.

Informação adicional

• Lisbon, Portugal
• Hybrid working model