MuleSoft Platform Ops Engineer – Automation & RCA

Decskill; Lisboa; On-site; EUR 48,000 - 68,000; Full time

Job summary

Decskill is a growing IT consulting company with over 10 years in the market, offering services from Lisbon, Porto, and Madrid as part of the Astek Group. We seek a skilled MuleSoft Operations Engineer to join our team and support global clients in a dynamic, multicultural environment.

You will manage Level 3 MuleSoft operations, troubleshoot incidents, and contribute to continuous service improvements. Fluency in English is mandatory, and experience with OpenShift and Terraform is required.

Qualifications

• Bachelor's degree or equivalent in a relevant field.
• 5–7 years of MuleSoft platform management and operations experience.
• Strong expertise in MuleSoft Omni Gateway (Flex Gateway).
• Hands-on experience with Terraform and GitHub.
• Experience with OpenShift platform operations.
• Knowledge of OAuth, OpenID Connect and API security standards.
• Foundational knowledge of AWS and Microsoft Azure.
• Knowledge of Argo CD and CI/CD processes.
• Understanding of ITIL and IT Service Management practices.
• Excellent stakeholder engagement and communication skills.
• Ability to work autonomously and in cross-functional, international environments.
• Fluent English (C1+).

Responsibilities

• Provide Level 3 operational support for MuleSoft platforms.
• Analyze and resolve incidents within SLA timelines.
• Monitor platform capacity and performance for scalability.
• Perform advanced troubleshooting using logs and diagnostics.
• Conduct RCA and recommend corrective actions.
• Support deployment, release management and production changes.
• Manage service requests and daily operations.
• Develop automation scripts to optimize tasks.
• Assist with major incidents and business continuity.
• Create SOPs and knowledge articles.
• Identify recurring issues and opportunities for service improvement.
• Collaborate with internal teams and external providers.
• Provide on-call and occasional after-hours support.
• Facilitate knowledge transfer to support teams.

Skills

MuleSoft operations

Incident management

Root Cause Analysis

Stakeholder communication

English proficiency

ITIL processes

Troubleshooting

Education

Bachelor's degree in Computer Science, Engineering, Information Technology, Business Information Systems, or related field

Tools

MuleSoft Omni Gateway

Terraform

GitHub

OpenShift

Argo CD

CI/CD

Job description

Decskill is a growing IT consulting company with over 10 years in the market, offering services from Lisbon, Porto, and Madrid as part of the Astek Group. We seek a skilled MuleSoft Operations Engineer to join our team and support global clients in a dynamic, multicultural environment.

You will manage Level 3 MuleSoft operations, troubleshoot incidents, and contribute to continuous service improvements. Fluency in English is mandatory, and experience with OpenShift and Terraform is required.