MuleSoft platform engineer

act digital; Lisboa; On-site; EUR 60,000 - 90,000; Full time

Job summary

act digital ищет старшего инженера MuleSoft Platform для международной кросс-функциональной команды. Основной фокус — операции уровня 3, управление инцидентами, автоматизация и непрерывное улучшение сервиса.

Требуется 5–7 лет опыта в управлении MuleSoft, практические знания MuleSoft Flex Gateway, Terraform, OpenShift и Argo CD. Английский C1, работа в международной среде, автономность и умение работать в мультикультурных командах.

Qualifications

• 5–7 лет опыта в управлении MuleSoft Platform & Operations.
• Практические знания MuleSoft Flex Gateway (Omni Gateway).
• Знания Terraform, GitHub и OpenShift.
• Опыт Argo CI/CD.
• Знание API security и протоколов OAuth/OpenID Connect.
• Базовые знания AWS и Azure.
• Знание ITIL и управления инцидентами.

Responsibilities

• Provide Level 3 operational support и устранение инцидентов.
• Мониторинг и оптимизация производительности и доступности MuleSoft платформ.
• Разработка автоматизации и поддержка развёртываний.
• Обеспечение документации и процедур.
• Работа в международной команде и участие в дежурствах.

Skills

MuleSoft Platform Management

MuleSoft Flex Gateway

Terraform

GitHub

OpenShift

Argo CI/CD

API security

OAuth/OpenID Connect

AWS/Azure basics

ITIL/Incident management

Troubleshooting/Stakeholder comms

English (C1)

Education

Degree in Computer Science/IT

Tools

Terraform

GitHub

OpenShift

Argo CI/CD

Job description

Описание

Join act digital and take your career to the next level! At act digital, we are looking for an experienced Senior MuleSoft Platform Engineer to join an international, cross-functional environment, focusing on Level 3 platform operations, incident management, automation, and continuous service improvement. This opportunity is ideal for professionals with strong expertise in MuleSoft platform management and operations (rather than API development), who are passionate about platform reliability, performance, and operational excellence.

Задачи

• Provide Level 3 operational support, maintenance, and troubleshooting for MuleSoft platforms.
• Investigate and resolve complex incidents, including escalations from L2 support teams, ensuring SLA compliance.
• Monitor and optimize platform capacity, performance, availability, and scalability.
• Perform Root Cause Analysis (RCA) and implement corrective and preventive actions.
• Support deployments, releases, and production changes.
• Develop automation scripts to streamline repetitive operational tasks.
• Maintain operational documentation, procedures, and knowledge articles.
• Contribute to continuous service improvement and operational efficiency.
• Collaborate with international technical teams and internal/external stakeholders.
• Participate in on-call and out-of-hours support activities when required.

Требования

• 5–7 years of experience in MuleSoft Platform Management & Operations.
• Hands-on experience with MuleSoft Flex Gateway (Omni Gateway).
• Strong knowledge of Terraform, GitHub, and OpenShift.
• Experience with Argo CI/CD.
• Knowledge of API security and authentication protocols (OAuth, OpenID Connect).
• Foundational knowledge of AWS and Azure.
• Familiarity with ITIL processes, incident management, and operational best practices.
• Strong troubleshooting, analytical, and stakeholder communication skills.
• English C1, comfortable working in an international environment.
• Degree in Computer Science, IT, or a related field.
• Ability to work autonomously and collaborate with multicultural teams.
• Availability for occasional out-of-hours support and short-term international travel.

Будет плюсом

• Knowledge of XML, XSD, WSDL, SOAP, JSON, and Java;
• Networking fundamentals (firewalls, load balancers, Virtual IPs);
• Certificate lifecycle management;
• Experience with SOAPUI and Postman;
• Linux administration knowledge

Условия

At act digital, we connect talented professionals with challenging technology projects, fostering innovation, collaboration, and continuous professional growth. You'll have the opportunity to work in an international environment, contribute to business-critical integration platforms, and develop your expertise in modern cloud and automation technologies.