Integration platform engineer in MuleSoft

Affinity; Lisboa; Hybrid; EUR 55,000 - 90,000; Full time

Benefits offered by this job

Personalized career plan

Welcoming environment

Affinity Communities

Social and environmental initiatives

Job summary

Affinity is seeking a MuleSoft operations engineer in Portugal to ensure daily operations, maintenance, and support of the MuleSoft platform across hybrid teams. You will diagnose incidents, perform advanced troubleshooting, and drive continuous improvement in service reliability.

Strong experience with Terraform, GitHub, and OpenShift is required, along with ITIL practices and CI/CD pipelines. The role involves collaboration with international teams, flexible work arrangements, and

Qualifications

• Bachelor's degree in Computer Engineering, Information Systems or similar field.

Responsibilities

• Ensure daily operation, maintenance and support of the MuleSoft platform.
• Analyze, diagnose and resolve incidents within defined SLAs.
• Perform advanced troubleshooting using logs and monitoring tools.
• Conduct root cause analyses and propose preventive actions.
• Manage capacity and performance for availability and scalability.

Skills

MuleSoft ops

Terraform

GitHub

OpenShift

AWS

Azure

ITIL

CI/CD

Scripting

English (B2)

Education

Bachelor's degree in Computer Engineering/Information Systems

Tools

Terraform

GitHub

OpenShift

Argo CD

CI/CD pipelines

Job description

Описание:

Our mission is to be a meaningful part of our people's careers. As we grow, so does our determination to offer the best experience to our employees and clients, and that is exactly what drives us. We are a Portuguese technology consulting company with offices in Lisbon, Porto and Óbidos and representatives in Brazil and Tunisia. With more than 12 years of expertise in the market, we are now a community of around 400 people working on-site, remotely or in a hybrid setting on projects in more than 20 countries. We believe that great people make successful companies, which is why we value, recognize and support the growth of our professionals.

Задачи:

• Ensure the daily operation, maintenance and support activities of the MuleSoft platform;
• Analyze, diagnose and resolve incidents within the defined SLAs, including tickets escalated by 2nd-line support teams;
• Perform advanced troubleshooting using logs, monitoring tools and system diagnostics;
• Conduct root cause analyses (RCA) and propose corrective and preventive actions;
• Manage the platform's capacity and performance, ensuring availability, scalability and efficient use of resources;
• Participate in deployment, release and change management activities in the production environment;
• Develop and maintain automation scripts to optimize recurring operational tasks;
• Create and maintain operational documentation, procedures (SOPs) and knowledge bases;
• Contribute to the continuous improvement of services by identifying recurring problems, risks and optimization opportunities;
• Support critical incidents and service recovery activities;
• Monitor operational KPIs and ensure compliance with support processes and procedures;
• Collaborate with technical teams, stakeholders and suppliers in an international and multicultural context;

Требования:

• Bachelor's degree in Computer Engineering, Information Systems or a similar field;
• Between 5 and 7 years of experience in MuleSoft platform operations and administration, with a focus on platform support, maintenance and management;
• Solid experience with Terraform for Infrastructure as Code;
• Advanced experience with GitHub and version control best practices;
• Solid knowledge of OpenShift and containerized environments;
• Experience with authentication and authorization mechanisms, including OAuth, OpenID Connect and API security standards;
• Operational knowledge of AWS and Azure;
• Knowledge of ITIL processes and best practices;
• Experience with pipelines and automation through Argo CD / CI/CD;
• Strong experience in incident management, troubleshooting and problem analysis in production environments;
• Ability to produce high-quality technical and operational documentation;
• Experience automating operational tasks through scripting;
• Strong focus on service reliability, stability and continuous improvement;
• Excellent communication and stakeholder management skills;
• Experience in international and multicultural environments;
• Good knowledge of English - B2 or higher;
• Affinity – Build close, empathetic relationships with colleagues, clients and candidates (not just with technologies, languages and platforms). Team spirit and a positive attitude;
• Ambition – Want to do more and better. Eager to exceed expectations and grow personally and professionally;
• Action – Energy to make things happen. Show proactivity and initiative;
• Learning – Eager to grow individually and collectively and become an expert in the technology market.

Условия:

• Access a personalized career and training plan directly proportional to your performance and interests;
• Be part of a welcoming environment built on trust, respect and informality;
• Join our Affinity Communities (sports, technology, hobbies, etc.) and actively participate in social and environmental responsibility projects;
• Enjoy a range of benefits, partnerships, discounts, events and internal activities;
• Beyond your professional satisfaction, we want to offer memorable leisure and social opportunities worthy of an Affinity experience.