MSP Supplier & Workforce Operations Specialist

Claranet limited; Lisboa; On-site; EUR 42,000 - 64,000; Full time

Benefits offered by this job

Career development

Certification programs

Friendly work environment

Leading MSP in Portugal

Job summary

Claranet Limited in Lisbon is seeking an MSP Supplier Operations Specialist to coordinate the lifecycle of external resources within a Managed Service Provider environment. You will serve as the key operational contact between outsourcing partners, suppliers and internal teams to ensure timely, accurate processes and SLAs.

You will manage supplier operations, onboarding/offboarding, PO administration, timesheet validation and invoice checks, while aligning with HR, Procurement, Finance and IT.

Qualifications

• Experience in HR Operations, Recruitment Operations, Supplier Administration, Procurement Operations or Finance Operations.
• Familiarity with Purchase Orders, timesheets and invoice validation.
• Strong organisational, planning and prioritisation skills.
• High attention to detail and numerical accuracy.
• Good communication, follow-up and problem-solving skills.
• Ability to manage multiple requests and deadlines simultaneously.
• Proficiency in Microsoft Office, particularly Excel.
• Ability to collaborate with internal teams and external partners.
• Proactive, reliable, accountable and you follow established processes.

Responsibilities

• Manage supplier operations: act as day-to-day contact for outsourcing partners and ensure SLAs.
• Coordinate external resource lifecycle: onboarding/offboarding and access coordination.
• Manage resource assignments with dates, rates, supplier details and contract terms.
• Administer PO creation, amendments, extensions and closures with accuracy.
• Validate timesheets: monitor deadlines, verify hours and coordinate corrections.
• Support invoice verification against POs and timesheets; follow up on discrepancies.
• Coordinate with HR, Procurement, Finance, IT and MSPOperations for aligned communication.
• Maintain data accuracy and reporting; track KPIs and SLA compliance.
• Contribute to continuous improvement to enhance efficiency and quality.

Skills

HR Operations

Recruitment

Supplier Administration

Procurement Operations

Finance Operations

Organisational Skills

Attention to Detail

Communication Skills

Multitasking

Excel

Collaboration

Process Compliance

Tools

Microsoft Office Suite

Excel

Job description

We're fast learners, hardworkers, natural collaborators... and weMake Modern Happen!

Our ambition is to unlock thepotential of our digital world so that organisations everywhere can innovateand thrive securely.

We aim to achieve this goal bybringing together the world’s most talented people and the most powerfultechnologies, combining them to address our customers' challenges and to buildsomething stronger together.

We are looking for an MSPSupplier & Workforce Operations Specialist to support and coordinate theoperational and administrative lifecycle of external resources within a Managed Service Provider (MSP) environment.

In this role, you will act asa key point of contact between outsourcing partners, suppliers and internalteams, ensuring that operational processes are completed efficiently,accurately and within agreed deadlines.

You will play an active rolein supplier management, resource onboarding and offboarding, Purchase Order(PO) administration, timesheet validation, invoice verification and accesscoordination. Your contribution will be essential to maintaining service quality,data accuracy and compliance with established processes and Service LevelAgreements (SLAs).

Your responsibilities include:

• Manage supplier operations: Act as the day-to-dayoperational contact for outsourcing partners, coordinate communications, followup on outstanding requests and documentation, and support compliance withagreed SLAs.
  
• Coordinate the external resource lifecycle: Manageonboarding and offboarding activities, validate documentation, maintainaccurate records and coordinate access requests for systems, applications andcompany premises.
  
• Manage resource assignments: Maintain up-to-dateassignment information, including dates, rates, supplier details andcontractual conditions, while monitoring extensions, renewals and assignmentchanges.
  
• Administer Purchase Orders (POs): Coordinate POcreation, amendments, extensions and closures, ensuring that values, dates,rates and commercial conditions are accurate and aligned with approvedrequirements.
  
• Validate timesheets: Monitor submission and approvaldeadlines, verify recorded hours, identify discrepancies and coordinatecorrections with suppliers, resources and internal stakeholders.
  
• Support invoice verification: Check supplier invoicesagainst POs, agreed rates, assignment periods and approved timesheets,following up on discrepancies and pending approvals.
  
• Coordinate with internal stakeholders: Collaboratewith HR, Procurement, Finance, Accounts Payable, IT, Security and MSPOperations to ensure effective communication and alignment across all parties.
  
• Maintain accurate data and reporting: Keep systems andrecords up to date, monitor outstanding activities, prepare operational reportsand track performance indicators and SLA compliance.
  
• Contribute to continuous improvement: Identifyinconsistencies, anticipate potential issues and suggest process improvementsto enhance operational efficiency and service quality.
  

You must have:

• Experience in HR Operations, Recruitment Operations,Supplier Administration, Procurement Operations, Finance Operations or asimilar administrative or operational role.
  
• Familiarity with administrative processes, PurchaseOrders, timesheets and invoice validation.
  
• Strong organisational, planning and prioritisationskills.
  
• High attention to detail and numerical accuracy.
  
• Good communication, follow-up and problem-solvingskills.
  
• Ability to manage multiple requests and deadlinessimultaneously.
  
• Proficiency in Microsoft Office, particularly Excel.
  
• Ability to collaborate effectively with internal teamsand external partners.
  
• A proactive attitude, reliability, accountability anda strong commitment to following established processes.
  

We value:

• Previous experience in a Managed Service Provider(MSP) environment.
  
• Exposure to supplier management, HR outsourcing orcontingent workforce management.
  
• Experience with supplier onboarding and assignmentadministration.
  
• Familiarity with ERP, procurement, HR or VendorManagement Systems (VMS).
  
• Knowledge of Accounts Payable, invoice processing andfinancial reconciliation workflows.
  
• Experience working with SLAs, operational KPIs andstructured service delivery processes.
  
• Previous experience in a multinational organisation orshared services environment.
  

We offer:

• Salary package according to the function to be performed and with demonstrated experience;
  
• Career development and certification programs.
  
• Balanced and Friendly work environment.
  
• Integrate the biggest IT MSP operating in Portugal byrevenue.