Moderator for Online Community (Funchal, Portugal)

GlowUp Kuwait; Funchal; On-site; EUR 15,000 - 21,000; Full time

Benefits offered by this job

Accommodation provided

Job summary

GlowUp Kuwait is seeking a Moderator for our online community based in Funchal, Portugal. You will monitor content, respond to user reports, and engage with the community to maintain a respectful environment.

The role requires strong English communication, calm under pressure, and prior customer service or community management experience. Accommodation is provided; local visa considerations may apply.

Qualifications

• Strong written and verbal communication in English.
• Calm and professional under pressure.
• Experience in customer service or community management preferred.

Responsibilities

• Monitor user activity and enforce platform guidelines
• Respond promptly to user reports and inquiries
• Engage with users in a friendly, professional manner
• Identify issues and take appropriate action to resolve conflicts
• Collaborate with team to improve user experience on the platform

Skills

English proficiency

Customer service

Communication skills

Conflict management

Job description

Moderator for Online Community (Funchal, Portugal)

As a Moderator for our online community, you will be responsible for maintaining the quality and integrity of our platform. You will be the first point of contact for our users, ensuring that their interactions are respectful and in line with our community guidelines. This role requires excellent communication skills, attention to detail, and the ability to handle sensitive situations with tact and professionalism.

Responsibilities

• Monitor user activity and content on the platform to ensure compliance with community guidelines
• Respond promptly to user reports and inquiries, providing guidance and support as needed
• Engage with users in a friendly and professional manner to foster a positive community environment
• Identify potential issues or conflicts within the community and take appropriate action to resolve them
• Collaborate with team members to develop strategies for improving the user experience on the platform

Requirements

• Strong written and verbal communication skills in English (Portuguese proficiency is a plus)
• Ability to remain calm and professional in challenging situations
• Attention to detail and strong time management skills
• Familiarity with social media platforms and online communities
• Experience in customer service or community management is preferred

Salary: $1800 per month (with accommodation provided)

As an equal opportunity employer, we welcome applicants of all nationalities who meet the qualifications for this role. However, candidates who are already based in Funchal or have their own visa arrangements will be given preference.