Memorable Guest-Experience Server | Fast-Paced Hospitality

900 Hard Rock Cafe Portugal; Madalena; On-site; EUR 12,000 - 16,000; Full time

Job summary

Hard Rock Cafe is seeking an energetic Server to guide guests through their dining experience, take orders, and coordinate with team members across the floor. You will handle payments, upsell, and ensure every guest leaves with a memorable moment.

The role requires extensive knowledge of menu items, impeccable service, and the ability to maintain a polished appearance in a fast-paced environment. Long hours standing and strict safety standards apply.

Responsibilities

• Taking guests’ orders
• Running food
• Handling cash & other forms of payment
• Making proficient sales transactions - using a point-of-sale system
• Properly checks I.D.s – for guests who appear to be under 25 years old
• Demonstrating responsible alcohol service
• Demonstrating impeccable product knowledge
• Suggestive selling - using proven techniques
• Answering questions - accurately and politely
• Satisfying any/all needs of the guests - regularly double checking back with guests throughout their experience
• Maintaining a clean & organized station – including pre‑bussing & table maintenance
• Performing opening, closing & side duties – setting up/breaking down station, refilling condiments, cleaning ashtrays, etc
• Demonstrating knowledge of all table/station numbers
• Directing guests to areas & restrooms
• Effectively communicating with co‑workers
• Creating memorable experiences
• Entertaining guests to create “Raving Fans”
• Performing duties which require bending, reaching, lifting and standing for long periods of time
• Maintaining a well‑groomed appearance (“having a plan”)
• Following all uniform guidelines
• Practicing all safety & sanitation standards
• Recycling products, where possible
• Remaining calm in a hectic, fast‑paced atmosphere
• Demonstrating a high level of organization, attention-to-detail and a sense‑of‑urgency
• Displaying a positive and outwardly friendly attitude toward guests
• Maintaining HRC’s 5 core Values and Mission Statement

Job description

Hard Rock Cafe is seeking an energetic Server to guide guests through their dining experience, take orders, and coordinate with team members across the floor. You will handle payments, upsell, and ensure every guest leaves with a memorable moment.

The role requires extensive knowledge of menu items, impeccable service, and the ability to maintain a polished appearance in a fast-paced environment. Long hours standing and strict safety standards apply.