Medical Information Associate — Global Patient Safety

Ergomed; Lisboa; Presencial; EUR 25 000 - 38 000; Tempo integral

Resumo da oferta

Ergomed invites applications for a role in Medical Information to develop knowledge in pharmacovigilance and expand the medical information function. You will handle inquiries in English and Italian, provide accurate responses, and collaborate with physicians and client teams to ensure high quality information delivery.

The role emphasizes customer service, attention to detail, and independent problem solving, with options to participate in out-of-hours support for 24/7 services.

Qualificações

• Degree in life sciences or related field with experience preferred.
• Experience in customer-facing roles is advantageous.
• Fluency in English and Italian required or highly proficient.

Responsabilidades

• Handle medical information enquiries in English and Italian.
• Assist in pharmacovigilance activities, including intake of adverse events.
• Provide approved responses to medical enquiries from external customers and internal departments.
• Support call-center activities as part of the Medical Information team.
• Prepare literature-based responses and collaborate with physicians for accuracy.
• Support out-of-hours medical information services for contracted clients.

Conhecimentos

English language

Italian language

Customer service

Independent problem solving

Attention to detail

Formação académica

Undergraduate degree in life sciences

Ferramentas

MS Word

MS Excel

Descrição da oferta de emprego

Ergomed invites applications for a role in Medical Information to develop knowledge in pharmacovigilance and expand the medical information function. You will handle inquiries in English and Italian, provide accurate responses, and collaborate with physicians and client teams to ensure high quality information delivery.

The role emphasizes customer service, attention to detail, and independent problem solving, with options to participate in out-of-hours support for 24/7 services.