Medical Information Associate- Italian language

Ergomed; Lisboa; Presencial; EUR 25 000 - 38 000; Tempo integral

Resumo da oferta

Ergomed invites applications for a role in Medical Information to develop knowledge in pharmacovigilance and expand the medical information function. You will handle inquiries in English and Italian, provide accurate responses, and collaborate with physicians and client teams to ensure high quality information delivery.

The role emphasizes customer service, attention to detail, and independent problem solving, with options to participate in out-of-hours support for 24/7 services.

Qualificações

• Degree in life sciences or related field with experience preferred.
• Experience in customer-facing roles is advantageous.
• Fluency in English and Italian required or highly proficient.

Responsabilidades

• Handle medical information enquiries in English and Italian.
• Assist in pharmacovigilance activities, including intake of adverse events.
• Provide approved responses to medical enquiries from external customers and internal departments.
• Support call-center activities as part of the Medical Information team.
• Prepare literature-based responses and collaborate with physicians for accuracy.
• Support out-of-hours medical information services for contracted clients.

Conhecimentos

English language

Italian language

Customer service

Independent problem solving

Attention to detail

Formação académica

Undergraduate degree in life sciences

Ferramentas

MS Word

MS Excel

Descrição da oferta de emprego

Medicine moves forward here. So will you.

At PrimeVigilance, patient safety is not one part of the job. It is why we exist.

We are a global pharmacovigilance specialist. Our teams help clients navigate complex regulations while keeping patient safety at the center of every decision, from early development through to post-marketing surveillance. Increasingly, the value we create is not only in processing safety data but in interpreting it: spotting the signal that matters early and turning it into insight our clients can act on.

That work takes curious minds, problem-solvers and experts who care about getting it right. It also takes a culture worth staying for. Across Europe, North America, South America, Asia and Australia, we work in an environment built on kindness, flexibility, growth and belonging, where colleagues support one another and good ideas are heard wherever they come from.

If you want a role with real purpose, global reach and the chance to keep growing while you help protect patients, you will feel at home here. We would love to hear from you.

The role is ideal for a confident and enthusiastic individual who is looking to develop their knowledge of Medical Information. They willassistin the growth of a medical information department in the service provider industry. Knowledge of pharmacovigilance is also an advantage.

• Responsiblefor handling medical information enquiries in English and Italian
• Responsible for pharmacovigilance activities, such as initial intake of adverse events
• To provide approved responses to medical enquiries from external customers including healthcare professionals and patients as well as assisting the pharmaceutical clients’ internal departments with queries where required. This includes acting as a call handling agent as part of the Medical Information dedicated call center;
• To prepare responses to enquiries based on research in the literature and collaboration with physicians both internally and with pharmaceutical client internal departments, if applicable;
• To participate in the out-of-hours provision of medical information for clients who have contracted a 24/7 enquiry handling service

• An undergraduate degree in life sciencesor equivalent advanced degree with experience.
• Customer service experience is an advantage
• Fluency in both English and Italian
• Advanced knowledge of MS Word and Excel
• Excellent attention to detail and organizational skills
• Independent problem solving and decision-making skills
• Process oriented and critical thinking
• Responsible approach to work duties

When you join Ergomed Group, you make a difference by helping to bring safe and effective pharmaceutical treatment to patients around the world. You’ll join a passionate and collaborative team of experts in clinical research, pharmacovigilance, and quality consulting.

We are diverse in many ways, yet our values unite us. Our values are how we work, not words on a wall. If they sound like you, you will feel at home here.

• Quality: we hold ourselves to the standard patients deserve.
• Integrity and trust: we do the right thing, especially when it is hard.
• Drive and passion: we care about the outcome, because someone is waiting on it.
• Agility and responsiveness: we move quickly, because patients cannot wait.
• Belonging: everyone is welcome, and every voice counts.
• Collaborative partnerships: we go further by going together.

We look forward to welcoming your application.