Italian Medical Information Associate — Pharmacovigilance

Ergomed; Lisboa; Presencial; EUR 28 000 - 48 000; Tempo integral

Resumo da oferta

Ergomed Group is seeking a Medical Information Associate with Italian language to support the Medical Information team in handling initial adverse event and medical information inquiries.

The role involves providing approved responses to inquiries in Italian and English, accurately identifying and reporting adverse events, and documenting all inquiries in the Medical Information database. It also includes out-of-hours service and contributing to PV inspections.

Qualificações

• Life science / biomedical background – healthcare related degree (chemistry, biology, biotechnology, pharmacy, nursing).
• Customer service or call centre experience preferred.
• Comfortable receiving enquiries by phone.
• Ability to perform out-of-hours service if required.
• Time and issue management, delegation, organization and multitasking skills with good attention to detail.
• Strong interpersonal and communication skills.
• Advanced English skills, both verbal and written.

Responsabilidades

• Provide approved responses to medical enquiries from external customers (healthcare professionals, patients, pharmaceutical clients) including call handling in Italian and English.
• Accurately identify, document and report adverse events/side effects, pregnancy and other special situation events, and product quality complaints within required timeframes.
• Ensure that all medical information enquiries are tracked and fully documented within the Medical Information database accurately and completely.
• Participate in the out-of-hours provision of medical information for clients who have contracted a 24/7 enquiry handling service.
• Provide management with regular updates regarding project status and metrics concerning enquiries.
• Assist in departmental regulatory inspection preparedness for the company pharmacovigilance system and actively participate in PV inspections or audits.

Conhecimentos

Italian language communication

Customer service

Multitasking

Attention to detail

Time management

Formação académica

Life science / biomedical degree

Descrição da oferta de emprego

Ergomed Group is seeking a Medical Information Associate with Italian language to support the Medical Information team in handling initial adverse event and medical information inquiries.

The role involves providing approved responses to inquiries in Italian and English, accurately identifying and reporting adverse events, and documenting all inquiries in the Medical Information database. It also includes out-of-hours service and contributing to PV inspections.