Luxury Reservations Lead - Maximize Occupancy & Revenue

Me Lisbon; Almada; Presencial; EUR 42 000 - 54 000; Tempo integral

Resumo da oferta

ME Lisbon is seeking a Reservations Lead to maximise occupancy and revenue for a luxury hotel property in Caparica. You will oversee the Reservations Department, implement selling strategies across systems, and coordinate with Front Office, Sales, and Revenue Management to deliver a seamless guest experience.

The ideal candidate has 2–3 years in a similar role, fluency in Portuguese and English, and strong analytical and leadership skills. Opera Cloud PMS experience is highly valued.

Qualificações

• Minimum 2–3 years of experience in a similar role in luxury hospitality.
• Fluency in Portuguese and English (written and spoken); a third language is a plus.
• Proficiency with Opera Cloud PMS and revenue management tools is an advantage.
• Strong analytical and organisational skills with a proactive, results-driven mindset.
• Excellent communication, leadership, and team management abilities.

Responsabilidades

• Ensure maximum occupancy and average rate through strategic inventory and selling techniques.
• Oversee daily operations of the Reservations Department for efficiency, accuracy, and guest satisfaction.
• Apply and monitor the hotel's selling strategy across reservation systems; optimise availability and rate management.
• Proactively manage availability and adjust strategies based on demand patterns and market trends.
• Review and validate bookings, ensuring alignment with brand standards and distribution strategy.
• Manage overbookings and coordinate with Front Office and Sales for a smooth guest experience.
• Collaborate with Revenue Management and Sales to support the hotel's commercial strategy.

Conhecimentos

Leadership

Communication

Analytical skills

Team management

Revenue management

Ferramentas

Opera Cloud PMS

Revenue management tools

Descrição da oferta de emprego

"The world is yours with Meliá" "The world is yours with Meliá"

Joining Meliá is to embark on a journey without borders because the possibilities of growing and training here are endless. It is knowing that the world is yours and that you can work in many countries. And all with the feeling that you are part of a big family. It means knowing that you have started one of the most exciting journeys of your life, a journey in which inspiration will always accompany you. Do you dare to be the owner of your professional career in an inspiring world? ME Lisbon

is part of the prestigious

group, is a 5-star hotel that combines luxury, contemporary design, and personalised experiences. Located in the heart of Lisbon, we stand out for our

excellence in service, innovation, and attention to detail, offering our guests truly unique and memorable moments. Mission:

Mission:

As the Reservations Manager, ensure a seamless and efficient reservations process that maximises hotel revenue and occupancy, while delivering a personalised, accurate, and high-quality service to every guest. What will you have to do?

Ensure maximum occupancy and average room rate are achieved at all times through strategic management of inventory and selling techniques. Oversee the daily operations of the Reservations Department, ensuring efficiency, accuracy, and guest satisfaction. Apply and monitor the hotel's selling strategy across all reservation systems, optimising room type availability and rate management. Proactively manage availability and make recommendations to adjust strategies based on demand patterns and market trends.

What are we looking for?

Keep up to date with local and global events impacting hotel performance and adjust forecasting accordingly. Review and validate all bookings, ensuring alignment with brand standards, pricing guidelines, and distribution strategy. Manage overbookings efficiently and coordinate with Front Office and Sales to ensure a smooth guest experience. Collaborate closely with Revenue Management and Sales teams to support the hotel's overall commercial strategy.

Minimum 2–3 years of experience in a similar role, ideally within a luxury hotel or upscale environment. Fluency in Portuguese and English (written and spoken). A third language is a plus. Proficiency with Opera Cloud PMS and revenue management tools is an advantage. Strong analytical and organisational skills, with a proactive and results-driven mindset. Excellent communication, leadership, and team management abilities. Passion for guest service excellence and attention to detail. At Meliá we are all VIP

Great professionals who make everyday life easier and exceptional. From the junior to the most senior, all of them have unique and important qualities that make working at Meliá an opportunity for constant growth and a passport to create your future wherever you want. Our warmth, proximity and passion for what we do make working at Meliá an unforgettable experience, full of emotional moments and always with the feeling that you belong to a big family where we have people like you,

VIP

People. At Meliá Hotels International, we are committed to

equal opportunities between women and men

in the workplace, with the commitment of management and the principles contained in Human Resources policies. We also prioritize disseminating throughout the entire staff a corporate culture committed to effective equality, and raising awareness about the need to act jointly and globally. We promote our commitment to

equality and diversity, avoiding any kind of dicrimination, especially related to reasons of disability, race, religion, gender, or age. We believe that

diversity and inclusion among our employees are essential for our success as a global company. Additionally, we support the sustainable growth of our industry through

a socially responsible team. In this sense, our motto is " Towards a sustainable future, from a responsible present ". Thanks to al our collaborators, we make it possible. If you want to be " Very Inspiring People ", follow us on: INSTAGRAM – TIKTOK – LINKEDIN – INDEED – GLASSDOOR

Luxury Reservations Lead - Maximize Occupancy & Revenue Caparica, Portuguese Republic, PT