Doorman (Porteiro) - Me Lisbon

Me Lisbon; Viseu; Presencial; EUR 11 000 - 17 000; Tempo integral

Vantagens oferecidas por esta oferta de emprego

My MeliáRewards

Discounts on products and services

Global hospitality group

Resumo da oferta

Meliá Hotels International seeks a Guest Experience Associate for ME Lisbon in Lisbon, Portugal. You will assist guests from arrival to departure, ensuring a warm welcome, smooth check-in, and helpful information about services and local attractions.

Join a renowned global hospitality group known for its modern design, great service, and employee-focused culture. This role suits someone with hospitality training and a passion for guest satisfaction.

Qualificações

• Minimum 1 year of experience in the role.
• High level of Portuguese and advanced English.
• Hospitality degree required.
• Quality and customer service oriented.

Responsabilidades

• Ensure guests receive a welcome and farewell according to brand standards.
• Assist guests by opening and closing car doors, hotel doors, and elevators.
• Help guests secure taxi service.
• Ensure the hotel entrance is staffed at all times.
• Provide guests information on points of interest, nearby areas, hotel services and exits.
• Maintain the hotel entrance and lobby clean and organized.
• Provide guests with information about hotel services and amenities at check-in.
• Stay informed about daily events, groups, VIPs, etc.
• Maintain communication with the front desk.
• Respond to guest complaints or concerns.

Conhecimentos

Portuguese language

Advanced English

Formação académica

Hospitality degree

Descrição da oferta de emprego

Area: Guest Experience and Customer Service Location: Lisboa, PT

"The world is yours with Meliá" Discover a boundless path at Meliá, where opportunities for growth and development are endless. Immerse yourself in a journey that will take you to work in various countries and to be part of our extensive global family Discover some of the benefits we offer: My MeliáRewards:

Participate in our exclusive loyalty program, enjoying unique benefits and advantages. My MeliáBenefits:

Take advantage of flexible compensation and exclusive discounts on a wide variety of products and services, promoting an active and healthy lifestyle.

Be proud to belong to Meliá as we are proud of you ME Lisbon is aluxury hotel located in the heart of Lisbon, known for its modern design and excellent service. It offers a unique experience for both business and leisure travelers.

Your mission:

Responsible for assisting guests upon arrival, during their stay, and at departure, while upholding the brand's service standards.

What You Will Do

• Ensure that guests receive a welcome and farewell according to brand standards.
• Assist guests by opening and closing car doors, hotel doors, and elevators.
• Help guests secure taxi service.
• Ensure the hotel entrance is staffed at all times.
• Provide guests with information on points of interest, nearby areas, hotel services, and exits.
• Keep the hotel entrance and lobby clean and organized.
• Ensure that guests receive all information about hotel services and amenities upon check-in.
• Stay informed about daily events, groups, VIPs, etc.
• Maintain constant communication with the front desk.
• Respond to any guest complaints or concerns.

What We Are Looking For

Minimum 1yearof experience in the role. High level of Portuguese and advancedEnglish Hospitality degree. Quality and customer service oriented. At Meliá we are all VIP Great professionals who make everyday life easier and exceptional. From the junior to the most senior, all of them have unique and important qualities that make working at Meliá an opportunity for constant growth and a passport to create your future wherever you want. Our warmth, proximity and passion for what we do make working at Meliá an unforgettable experience, full of emotional moments and always with the feeling that you belong to a big family where we have people like you,

VIP

People. At Meliá Hotels International, we are committed to

equal opportunities between women and men

in the workplace, with the commitment of management and the principles contained in Human Resources policies. We also prioritize disseminating throughout the entire staff a corporate culture committed to effective equality, and raising awareness about the need to act jointly and globally. We promote our commitment to

equality and diversity

, avoiding any kind of dicrimination, especially related to reasons of disability, race, religion, gender, or age. We believe that

diversity and inclusion among our employees are essential for our success as a global company

. Additionally, we support the sustainable growth of our industry through

a socially responsible team

. In this sense, our motto is "

Towards a sustainable future, from a responsible present

". Thanks to al our collaborators, we make it possible. If you want to be "

Very Inspiring People