Reservations Manager - ME Lisbon

Melia Hotels International S.A.(Meliá); Lisboa; Presencial; EUR 28 000 - 38 000; Tempo integral

Resumo da oferta

ME Lisbon, part of the Meliá Hotels International group, is seeking a Reservations Manager to lead the reservations process in Lisbon and maximise hotel revenue and occupancy with accurate, high-quality service to every guest.

The role involves overseeing daily Reservations Department operations, applying selling strategies across systems, forecasting demand, and coordinating with Revenue Management and Sales to support the hotel's commercial goals while maintaining a personalized guest

Qualificações

• 2–3 years of experience in reservations or luxury hotel
• Experience in luxury or upscale hospitality preferred
• Proficiency with Opera Cloud PMS is advantageous
• Strong analytical and organisational skills
• Excellent communication, leadership and team management
• Passion for guest service excellence

Responsabilidades

• Ensure maximum occupancy and average room rate through inventory management and selling techniques
• Oversee daily operations of the Reservations Department for efficiency and guest satisfaction
• Apply and monitor selling strategy across reservation systems and optimize rate management
• Proactively manage availability and adjust strategies based on demand and trends
• Stay updated on local/global events impacting performance and forecast accordingly
• Review bookings for alignment with brand standards and distribution strategy
• Manage overbookings and coordinate with Front Office and Sales
• Collaborate with Revenue Management and Sales teams to support commercial strategy

Conhecimentos

Portuguese - Fluent

English - Fluent

Analytical skills

Organisational skills

Communication & leadership

Guest service excellence

Revenue management tools

Ferramentas

Opera Cloud PMS

Revenue management tools

Descrição da oferta de emprego

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Joining Meliá is to embark on a journey without borders because the possibilities of growing and training here are endless. It is knowing that the world is yours and that you can work in many countries. And all with the feeling that you are part of a big family.

It means knowing that you have started one of the most exciting journeys of your life, a journey in which inspiration will always accompany you.

Do you dare to be the owner of your professional career in an inspiring world?

ME Lisbon is part of the prestigious Meliá Hotels International group, is a 5-star hotel that combines luxury, contemporary design, and personalised experiences.Located in the heart of Lisbon, we stand out for our excellence in service, innovation, and attention to detail, offering our guests truly unique and memorable moments.

Mission: As the Reservations Manager, ensure a seamless and efficient reservations process that maximises hotel revenue and occupancy, while delivering a personalised, accurate, and high-quality service to every guest.

What will you have to do?

• Ensure maximum occupancy and average room rate are achieved at all times through strategic management of inventory and selling techniques.
• Oversee the daily operations of the Reservations Department, ensuring efficiency, accuracy, and guest satisfaction.
• Apply and monitor the hotel’s selling strategy across all reservation systems, optimising room type availability and rate management.
• Proactively manage availability and make recommendations to adjust strategies based on demand patterns and market trends.
• Keep up to date with local and global events impacting hotel performance and adjust forecasting accordingly.
• Review and validate all bookings, ensuring alignment with brand standards, pricing guidelines, and distribution strategy.
• Manage overbookings efficiently and coordinate with Front Office and Sales to ensure a smooth guest experience.
• Collaborate closely with Revenue Management and Sales teams to support the hotel’s overall commercial strategy.

What are we looking for?

• Minimum 2–3 years of experience in a similar role, ideally within a luxury hotel or upscale environment.
• Fluency in Portuguese and English (written and spoken). A third language is a plus.
• Proficiency with Opera Cloud PMS and revenue management tools is an advantage.
• Strong analytical and organisational skills, with a proactive and results-driven mindset.
• Excellent communication, leadership, and team management abilities.
• Passion for guest service excellence and attention to detail.

At Meliá we are all VIP

Great professionals who make everyday life easier and exceptional. From the junior to the most senior, all of them have unique and important qualities that make working at Meliá an opportunity for constant growth and a passport to create your future wherever you want.

Our warmth, proximity and passion for what we do make working at Meliá an unforgettable experience, full of emotional moments and always with the feeling that you belong to a big family where we have people like you, VIP People.

At Meliá Hotels International, we are committed to equal opportunities between women and men in the workplace, with the commitment of management and the principles contained in Human Resources policies. We also prioritize disseminating throughout the entire staff a corporate culture committed to effective equality, and raising awareness about the need to act jointly and globally.

We promote our commitment to equality and diversity, avoiding any kind of discrimination, especially related to reasons of disability, race, religion, gender, or age. We believe that diversity and inclusion among our employees are essential for our success as a global company.

Additionally, we support the sustainable growth of our industry through a socially responsible team. In this sense, our motto is "Towards a sustainable future, from a responsible present". Thanks to all our collaborators, we make it possible.

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