Luxury Fashion Customer Service Advisor – Growth Role

Farfetch; Lisboa; Presencial; EUR 18 000 - 28 000; Tempo integral

Vantagens oferecidas por esta oferta de emprego

Health insurance for the family

Sabbatical program and extra days off

Training opportunities

Flexible benefits program

Resumo da oferta

Farfetch Lisbon is seeking a Customer Service Advisor for an on-site, full-time role. You will act as the face and voice of Farfetch Platform Solutions, delivering exceptional service and guiding customers through our products and partner offerings.

The role emphasizes fast-paced fashion e-commerce support, cross-functional collaboration, and a focus on customer satisfaction. English fluency, IT comfort, and a proactive, team-oriented mindset are essential.

Qualificações

• Minimum 1 year of customer service experience.
• Strong English written and spoken communication.
• Good IT skills and familiarity with digital platforms.
• Excellent communication, listening and problem-solving abilities.

Responsabilidades

• Be the first point of contact across email, phone and chat.
• Provide information and guidance on products and services.
• Resolve queries and requests following company processes.
• Manage difficult customers with professionalism and empathy.
• Collaborate with internal teams to localize support where needed.
• Support team development and contribute to a positive work environment.
• Adhere to Farfetch values and maintain high service standards.

Conhecimentos

Customer service

English proficiency

IT skills

Communication skills

Multi-tasking

Detail oriented

Team player

Under pressure

Rotating shifts

Descrição da oferta de emprego

Farfetch Lisbon is seeking a Customer Service Advisor for an on-site, full-time role. You will act as the face and voice of Farfetch Platform Solutions, delivering exceptional service and guiding customers through our products and partner offerings.

The role emphasizes fast-paced fashion e-commerce support, cross-functional collaboration, and a focus on customer satisfaction. English fluency, IT comfort, and a proactive, team-oriented mindset are essential.