Italian-Speaking Customer Care Advisor – Luxury E‑commerce

FARFETCH; Lisboa; Presencial; EUR 18 000 - 23 000; Tempo integral

Vantagens oferecidas por esta oferta de emprego

Health insurance for the whole family

25 Days of Annual Leave + Caring Days

Resumo da oferta

Farfetch is seeking a Customer Service Advisor in Lisbon to be the face and voice of our partners, delivering exceptional service and helping customers discover our partner products. You will report to the Customer Service Supervisor and gain hands-on experience in a fast-paced fashion environment.

Responsibilities include handling queries across email, phone, and chat, guiding customers on our digital platforms, and collaborating with internal teams to improve localization and customer

Qualificações

• 1 year+ customer service experience, preferably fashion/e-commerce.
• Proficient in English and Italian (written & spoken).
• Good IT skills and ability to guide customers on digital platforms.
• Excellent communication, able to resolve complex issues.
• Multi-tasker with attention to detail and organization.
• Sports knowledge is a plus.
• Self-driven, team player.
• Available to work late shifts.

Responsabilidades

• Be the first point of contact, resolve queries across email, phone, and chat.
• Provide information and guidance on products and services.
• Own case resolution following company processes and guidelines.
• Manage demanding customers with professionalism and empathy.
• Advocate customer needs with internal teams to boost localization.
• Support team development and maximize potential.
• Contribute to a positive work environment aligned with Farfetch values.

Conhecimentos

English fluency

Italian fluency

IT literacy

Communication

Ferramentas

Windows

Descrição da oferta de emprego

Farfetch is seeking a Customer Service Advisor in Lisbon to be the face and voice of our partners, delivering exceptional service and helping customers discover our partner products. You will report to the Customer Service Supervisor and gain hands-on experience in a fast-paced fashion environment.

Responsibilities include handling queries across email, phone, and chat, guiding customers on our digital platforms, and collaborating with internal teams to improve localization and customer