Fashion E-commerce Customer Advisor (English)

Farfetch Limited; Lisboa; Híbrido; EUR 14 000 - 21 000; Tempo integral

Vantagens oferecidas por esta oferta de emprego

Training opportunities

Flexible benefits program

Resumo da oferta

Farfetch Limited in Lisbon is seeking a Customer Service Advisor to be the face and voice of Farfetch strategic partners, delivering exceptional service across email, phone and chat.

You will resolve queries quickly, guide customers on products and services, own case resolution, and collaborate with internal teams to localize experiences while contributing to a positive work environment.

Qualificações

• Minimum 1 year of customer service experience.
• Excellent written and spoken English.
• Good IT skills including Windows and CRM platforms.

Responsabilidades

• Be the first point of contact, providing an optimum level of service to all customers across email, phone, and chat.
• Provide information and best advisory regarding products and services.
• Take ownership of case resolution, finding the best solutions according to company guidelines.
• Manage demanding customers with professionalism and emotional intelligence focusing on solution and retention.
• Advocate for customer needs by working with internal teams to localize experiences.
• Develop yourself and support others to maximize team potential.

Conhecimentos

English

IT skills

Communication

Multi-tasking

Team player

Late shifts

Customer service

Ferramentas

Windows

CRM systems

Descrição da oferta de emprego

Farfetch Limited in Lisbon is seeking a Customer Service Advisor to be the face and voice of Farfetch strategic partners, delivering exceptional service across email, phone and chat.

You will resolve queries quickly, guide customers on products and services, own case resolution, and collaborate with internal teams to localize experiences while contributing to a positive work environment.