English-Speaking Customer Service Advisor (Fashion E‑commerce)

Farfetch Limited; Porto; Híbrido; EUR 14 000 - 21 000; Tempo integral

Vantagens oferecidas por esta oferta de emprego

Training opportunities

Flexible benefits program

Resumo da oferta

Farfetch Limited is seeking a Customer Service Advisor in Porto to deliver exceptional service across email, phone and chat channels. You will understand customers and partners, resolve inquiries, and help them discover our partner’s products while upholding Farfetch standards.

The role reports to the Customer Service Supervisor and offers exposure to a fast-paced fashion environment. The ideal candidate has at least 1 year in customer service, excellent English, and solid IT skills.

Qualificações

• Minimum 1 year of experience in customer service.
• Excellent written and spoken English.
• Good IT skills and familiarity with Windows packages.
• Excellent communication and problem-solving abilities.

Responsabilidades

• Be the first point of contact, providing an optimum level of service to customers via email, phone, and chat.
• Provide information and guidance on products and services.
• Take ownership of case resolution following company processes and guidelines.
• Manage demanding customers with professionalism and emotional intelligence.
• Advocate for customer needs with internal teams to boost localization efforts.
• Support team development and maximize overall potential.
• Contribute to a positive work environment and align with Farfetch values.

Conhecimentos

Customer service

English proficiency

IT skills

Communication skills

Ferramentas

Windows packages

Descrição da oferta de emprego

Farfetch Limited is seeking a Customer Service Advisor in Porto to deliver exceptional service across email, phone and chat channels. You will understand customers and partners, resolve inquiries, and help them discover our partner’s products while upholding Farfetch standards.

The role reports to the Customer Service Supervisor and offers exposure to a fast-paced fashion environment. The ideal candidate has at least 1 year in customer service, excellent English, and solid IT skills.