Luxury Fashion Customer Concierge

Farfetch; Porto; Presencial; EUR 13 000 - 21 000; Tempo integral

Vantagens oferecidas por esta oferta de emprego

Training opportunities

Flexible benefits program

Resumo da oferta

Farfetch is seeking a Customer Service Advisor in Lisbon to be the face and voice of Farfetch strategic partners, delivering exceptional service through email, phone and chat while helping customers discover our partner’s amazing products.

Reporting to the Customer Service Supervisor, you will gain hands-on experience in a fast-paced fashion environment, resolve queries, and contribute to a great work culture aligned with our values.

Qualificações

• Experienced in customer service (minimum of 1 year), preferably in a fashion and/or e-commerce environment.
• Excellent English proficiency in written and spoken form.
• Good IT skills (customer service tools and Windows) guiding customers on digital platforms.
• Excellent communication skills to resolve complex customer issues with a positive approach.
• Strong multi-tasking, detail-oriented, critical thinking and organization.
• Passionate and knowledgeable of sports and sportswear is a plus.
• Self-driven and a strong team player; available to work late shifts.

Responsabilidades

• Be the first point of contact, providing an optimum level of service to all of our customers, resolving their queries and requests across multiple channels (email, phone, and chat) within our customer promise.
• Provide information and best advisory with regards to products and services and other related inquiries.
• Take ownership of case resolution, finding the best solutions according to the company’s process and guidelines.
• Manage demanding customers with professionalism and emotional intelligence focusing on solution and retention.
• Advocate on your customer's needs working with other internal teams, namely by identifying and boosting localization initiatives.
• Managing your own development and supporting others to maximize team potential.
• Actively contribute to a great work environment and the alignment with Farfetchand strategic partners' values in the team.

Conhecimentos

Customer service

English proficiency

IT skills

Communication skills

Multi-tasking

Detail-oriented

Sports knowledge

Team player

Late shifts

Ferramentas

Windows

Descrição da oferta de emprego

Farfetch is seeking a Customer Service Advisor in Lisbon to be the face and voice of Farfetch strategic partners, delivering exceptional service through email, phone and chat while helping customers discover our partner’s amazing products.

Reporting to the Customer Service Supervisor, you will gain hands-on experience in a fast-paced fashion environment, resolve queries, and contribute to a great work culture aligned with our values.