Lisbon Online Support Consultant (Contract)

Pixel Innovations; Lisboa; Presencial; EUR 11 000 - 15 000; Tempo integral

Resumo da oferta

Pixel Innovations in Lisbon, Portugal, seeks an Online Consultant on a contract basis. You will handle client inquiries via email, chat, and social media, delivering accurate product guidance and troubleshooting, aiming for excellent customer satisfaction.

Requirements include a minimum of 2 years in a similar role and strong English communication. You will work with a collaborative team to continually improve the online customer experience.

Qualificações

• Minimum of 2 years in a similar role, preferably in customer service or online support.
• Excellent communication skills in English (additional languages are a plus).
• Strong problem-solving skills and ability to work under pressure in urgent situations.
• Proficient in using various online communication tools and platforms.
• Ability to work independently and as part of a team.

Responsabilidades

• Communicate with clients via email, chat, and social media to assist inquiries and concerns.
• Provide accurate information and guidance on products/services to ensure client satisfaction.
• Troubleshoot technical issues and provide solutions for a smooth online experience.
• Maintain up-to-date knowledge of products/services and industry developments.
• Collaborate with team members to improve overall customer experience.

Conhecimentos

Customer service

English fluency

Problem solving

Online tools

Team player

Descrição da oferta de emprego

Pixel Innovations in Lisbon, Portugal, seeks an Online Consultant on a contract basis. You will handle client inquiries via email, chat, and social media, delivering accurate product guidance and troubleshooting, aiming for excellent customer satisfaction.

Requirements include a minimum of 2 years in a similar role and strong English communication. You will work with a collaborative team to continually improve the online customer experience.