Lisbon On-site Nordic Language Client Service Manager

Cross Border Talents; Lisboa; On-site; EUR 38,000 - 56,000; Full time

Benefits offered by this job

Private health and life insurance

Meal allowance on a card/voucher

Work-life balance (Monday to Friday hours)

Job summary

An international client services firm in Lisbon is seeking a Client Service Manager fluent in Nordic languages. The ideal candidate will have strong client service skills, relevant educational background, and certifications like ITIL and CISCO CSM. This position offers a permanent contract, health insurance, and a competitive salary, all within a dynamic work environment.

Qualifications

• Certified in ITIL V3/v4 and CISCO CSM.
• Experience in business planning, resource management, and financial budgeting is a plus.

Responsibilities

• Collaborate with stakeholders for service management reviews.
• Maintain overall customer health and address issues proactively.
• Oversee service level assessments and drive service improvements.
• Review KPIs and provide action plans to senior management.

Skills

Fluent in Dutch, German, Swedish, Norwegian, or Finnish

Strong client service skills

Proficient in PowerPoint, Excel, Outlook, Word, Microsoft Teams

Education

Bachelors/Masters degree or equivalent in a related field

Job description

Nordic languages Client Service Manager, Lisbon!

Job Openings Nordic languages Client Service Manager, Lisbon!

About the job Nordic languages Client Service Manager, Lisbon!

Client Service Manager with Nordic Languages neededin Lisbon, Portugal!

Are you a Dutch, German, Swedish,Norwegian, orFinnish speaker and Certified in: ITIL V3/v4, CISCO CSM? Then look no further!

Position: Client Service Manager
Location: On-site in Lisbon, Portugal
Employment Type: Permanent

Are you passionate about delivering exceptional client service and fluent in one of theabove languages plus English? We have an exciting opportunity for a Client Service Manager to join our dynamic team in Lisbon!

Key Responsibilities:

• Service Management Reviews: Collaborate with key stakeholders to align client services and performance with business goals, managing regular contract reviews and updates.
• Relationship Management: Maintain overall customer health, ensuring visibility and compliance, and address red flag issues proactively.
• Operational Excellence: Oversee service level assessments, reporting, and analysis. Drive service improvements and process enhancements, working closely with Operations and Service Delivery.
• Performance Metrics: Review KPIs, provide action plans, and deliver accurate, timely reports to senior management for forecasting and analysis.
• Special Projects: Contribute to special projects and day-to-day improvements with a cooperative spirit.

Requirements:

• Education: Bachelors/Masters degree or equivalent in a related field.
• Certifications: ITIL V3/v4, CISCO CSM.
• Experience: Proficient in PowerPoint, Excel, Outlook, Word, and Microsoft Teams. Knowledge of business planning, resource management, and financial budgeting is a plus.
• Permanent Contract: Enjoy job stability with a competitive salary.
• Health & Insurance: Private health and life insurance from day one.
• Work-Life Balance: Monday to Friday working hours with a meal allowance on a card/voucher.
• Dynamic Environment: Be part of a supportive, innovative team in the heart of Lisbon.

Ready to take your career to the next level? Apply now and become a key player in our Lisbon office!