Lisbon On-Site English Customer Support Rep

Cross Border Talents; Lisboa; Presencial; EUR 18 000 - 24 000; Tempo integral

Resumo da oferta

Cross Border Talents in Lisbon is seeking a customer support specialist to assist small and medium-sized business clients via phone, chat and email. You will help them navigate digital advertising tools with a warm, professional approach.

The role emphasizes excellent spoken English, empathy, and strong communication skills to deliver high-quality service. On-site work in Lisbon with rotating shifts and a 40-hour work week is required.

Qualificações

• English C1 minimum.
• Excellent spoken English with clear and easily understandable pronunciation.
• Strong written and verbal communication.
• EU passport or valid work authorization for Portugal.

Responsabilidades

• Assist business customers through phone, chat and email.
• Provide pre- and post-sales customer support.
• Support users with products and online tools.
• Help resolve customer questions and issues.
• Deliver an excellent customer experience.
• Maintain strong customer satisfaction levels.

Conhecimentos

English C1

Spoken English

Written communication

Customer focus

Empathy

De-escalation

Team player

Fast learner

Descrição da oferta de emprego

Cross Border Talents in Lisbon is seeking a customer support specialist to assist small and medium-sized business clients via phone, chat and email. You will help them navigate digital advertising tools with a warm, professional approach.

The role emphasizes excellent spoken English, empathy, and strong communication skills to deliver high-quality service. On-site work in Lisbon with rotating shifts and a 40-hour work week is required.