Lisbon On-Site Customer Care Advisor (EU Portuguese)

Concentrix; Lisboa; Presencial; EUR 21 000 - 32 000; Tempo integral

Vantagens oferecidas por esta oferta de emprego

Full-time contract

Competitive salary and bonus

Central location in Lisbon

Referral bonus opportunities

Full paid training

Career development programs

Resumo da oferta

Concentrix in Lisbon is seeking a Customer Care Advisor (European Portuguese-speaking) to support users of a mobile betting app. This on-site role focuses on resolving inquiries across channels, building trust, and delivering exceptional service to ensure customer satisfaction.

The ideal candidate speaks European Portuguese fluently and English (B2), communicates clearly, and is comfortable learning new software. Full-time with training, benefits, and opportunities for career development.

Qualificações

• High level of European Portuguese and fluent in English (B2).
• Excellent written and verbal communication.
• Good typing and computer skills (MS Office).
• Availability to work on rotational shifts.

Responsabilidades

• Respond quickly and efficiently to customer issues, inquiries, complaints, and comments via multiple channels.
• Serve as a knowledgeable consultant for customers in the sports industry.
• Build sustainable relationships and trust with customers through open and interactive communication.
• Provide exceptional service, ensuring customers are satisfied with the solutions provided while adhering to company policies and procedures.
• Offer feedback and recommendations to optimize internal processes.

Conhecimentos

European Portuguese

English (B2)

Team player

Customer service mindset

MS Office

Ferramentas

MS Office

Descrição da oferta de emprego

Concentrix in Lisbon is seeking a Customer Care Advisor (European Portuguese-speaking) to support users of a mobile betting app. This on-site role focuses on resolving inquiries across channels, building trust, and delivering exceptional service to ensure customer satisfaction.

The ideal candidate speaks European Portuguese fluently and English (B2), communicates clearly, and is comfortable learning new software. Full-time with training, benefits, and opportunities for career development.