Lisbon Italian-Speaking CS & Content Quality Specialist

Boeva Tech; Seixal; Presencial; EUR 15 000 - 17 000; Tempo integral

Vantagens oferecidas por esta oferta de emprego

Room in shared apartment for 12 months

Resumo da oferta

Boeva Tech in Lisbon, Portugal, is seeking an Italian-speaking Customer Service Specialist to support a major digital/e-commerce project on-site.

You will review content according to guidelines, make policy-based decisions, and collaborate with a multicultural team in a fast-paced environment.

This role offers 24/7 rotational shifts, an on-site work model, and relocation options within Lisbon's international setting.

Qualificações

• Native or highly proficient Italian language skills.
• Good command of English for international work.
• Strong analytical and critical-thinking abilities.
• Excellent attention to detail and accuracy.
• Customer-focused mindset with empathetic approach.

Responsabilidades

• Reviewing and evaluating content according to detailed policies and quality standards.
• Making objective and consistent decisions based on established guidelines.
• Applying knowledge of Italian language, culture, and market nuances.
• Identifying potential policy, quality or safety issues and escalating when required.
• Maintaining confidentiality and following project, security and operational procedures.
• Supporting quality and safety standards across an international e-commerce environment.

Conhecimentos

Italian language proficiency

English language proficiency

Analytical thinking

Attention to detail

Customer focus

Decision making

Descrição da oferta de emprego

Boeva Tech in Lisbon, Portugal, is seeking an Italian-speaking Customer Service Specialist to support a major digital/e-commerce project on-site.

You will review content according to guidelines, make policy-based decisions, and collaborate with a multicultural team in a fast-paced environment.

This role offers 24/7 rotational shifts, an on-site work model, and relocation options within Lisbon's international setting.