Lisbon IT Support Engineer — AI‑Driven, Onsite

Boston Consulting Group (BCG); Lisboa; Presencial; EUR 32 000 - 42 000; Tempo integral

Resumo da oferta

Boston Consulting Group in Lisbon is seeking an IT Support Specialist to deliver first and second‑line IT support, ensuring a secure and high‑quality tech experience for colleagues. You will collaborate with Iberia and global IT teams, contribute to automation and AI initiatives, and mentor junior staff.

The role requires 2–4 years of corporate IT support, strong Windows 10/11 and Microsoft 365 skills, and fluency in Portuguese and English.

Qualificações

• 2–4 years of IT support or workplace technology experience in a corporate environment.
• Strong experience supporting Windows 10/11, Microsoft 365, Exchange Online, Teams, SharePoint, OneDrive, and Office applications.
• Hands‑on experience with Microsoft Intune, Active Directory, Microsoft Entra ID, ServiceNow, and identity management technologies.
• Solid understanding of networking fundamentals including TCP/IP, DNS, DHCP, VPN, and Wi‑Fi.
• Experience supporting collaboration technologies such as Microsoft Teams Rooms, Cisco Webex, Poly, or Zoom.
• Fluent Portuguese and English, with the ability to explain technical concepts to both technical and non‑technical audiences.
• Comfortable using approved GenAI tools responsibly to improve productivity.

Responsabilidades

• Resolve complex incidents across Windows, macOS, Microsoft 365, cloud services, and endpoint technologies.
• Administer Microsoft Intune, Active Directory, Microsoft Entra ID, and Okta to manage devices, identities, and access.
• Manage ServiceNow incidents, requests, assets, and CMDB data to maintain accurate IT records.
• Deliver onboarding, end‑user training, and onsite or remote technical support for meetings and events.
• Create and maintain technical documentation, knowledge articles, and operational runbooks.
• Identify recurring issues, drive problem management, and continuously improve support processes through automation and AI.
• Mentor junior IT Support Specialists and contingent workers while collaborating with regional and global IT teams.
• Support additional operational activities as required to meet business needs.

Conhecimentos

Windows 10/11

Microsoft 365

Troubleshooting

Portuguese & English fluency

GenAI tools adoption

IT support/customer service

Communication skills

Problem solving

Ferramentas

Microsoft Intune

Active Directory

Microsoft Entra ID

ServiceNow

Descrição da oferta de emprego

Who We Are

Boston Consulting Group partners with leaders in business and society to tackle their most important challenges and capture their greatest opportunities. BCG was the pioneer in business strategy when it was founded in 1963. Today, we help clients with total transformation-inspiring complex change, enabling organizations to grow, building competitive advantage, and driving bottom-line impact.

To succeed, organizations must blend digital and human capabilities. Our diverse, global teams bring deep industry and functional expertise and a range of perspectives to spark change. BCG delivers solutions through leading-edge management consulting along with technology and design, corporate and digital ventures—and business purpose. We work in a uniquely collaborative model across the firm and throughout all levels of the client organization, generating results that allow our clients to thrive.

Why You'll Enjoy This Role

Technology is central to how BCG works. As an IT Support Specialist, you'll enable colleagues to do their best work by delivering exceptional IT support and helping create a seamless digital workplace. You'll collaborate with teams across Iberia and BCG's global IT organization while contributing to service improvements through automation, AI, and modern workplace technologies.

What You'll Do

You'll provide first and second-line IT support for the Lisbon Capability Center, resolving complex technical issues while ensuring a reliable, secure, and high-quality technology experience. You'll also support local and global IT initiatives, mentor junior colleagues, and help improve operational efficiency.

• Resolve complex incidents across Windows, macOS, Microsoft 365, cloud services, and endpoint technologies.
• Administer Microsoft Intune, Active Directory, Microsoft Entra ID, and Okta to manage devices, identities, and access.
• Manage ServiceNow incidents, requests, assets, and CMDB data to maintain accurate IT records.
• Deliver onboarding, end-user training, and onsite or remote technical support for meetings and events.
• Create and maintain technical documentation, knowledge articles, and operational runbooks.
• Identify recurring issues, drive problem management, and continuously improve support processes through automation and AI.
• Mentor junior IT Support Specialists and contingent workers while collaborating with regional and global IT teams.
• Support additional operational activities as required to meet business needs.
  
  

What You'll Bring

Essential

• Two to four years of IT support or workplace technology experience in a corporate environment.
• Strong experience supporting Windows 10/11, Microsoft 365, Exchange Online, Teams, SharePoint, OneDrive, and Office applications.
• Hands-on experience with Microsoft Intune, Active Directory, Microsoft Entra ID, ServiceNow, and identity management technologies.
• Solid understanding of networking fundamentals including TCP/IP, DNS, DHCP, VPN, and Wi-Fi.
• Experience supporting collaboration technologies such as Microsoft Teams Rooms, Cisco Webex, Poly, or Zoom.
• Strong troubleshooting, customer service, communication, and problem-solving skills.
• Fluent Portuguese and English, with the ability to explain technical concepts to both technical and non-technical audiences.
• Comfortable using approved GenAI tools responsibly to improve productivity.
  
  

Preferred

• Microsoft or ITIL certification.
• Experience supporting macOS and JAMF.
• Exposure to automation, AI-enabled support tools, or low-code solutions.
  
  

Who You'll Work With

You'll join the IT team supporting the Lisbon Capability Center and work closely with colleagues across the Iberia System and BCG's global IT organization. You'll collaborate with local office teams, regional technology specialists, and external vendors while helping develop junior members of the IT support team.

Additional info

• Full-time onsite role based in Lisbon (five days per week).
• Occasional travel within the Iberia System may be required.
• Flexibility to support work outside normal business hours when needed.
• May be required to handle and move IT equipment.
• Responsibilities may evolve to meet business needs.
  
  

Boston Consulting Group is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, age, religion, sex, sexual orientation, gender identity / expression, national origin, disability, protected veteran status, or any other characteristic protected under national, provincial, or local law, where applicable, and those with criminal histories will be considered in a manner consistent with applicable state and local laws.

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