Lisbon Back Office Pro – Dutch & English (On-site)

CB Talents; Lisboa; Presencial; EUR 16 000 - 17 000; Tempo integral

Vantagens oferecidas por esta oferta de emprego

On-site in Lisbon

€100 monthly performance bonus

Resumo da oferta

CB Talents in Lisbon is seeking a detail-oriented Back Office Customer Support Agent to join our international team. You will handle case management and connected services for Dutch- and English-speaking customers, delivering accurate solutions and ensuring smooth operations.

This on-site role requires fluency in Dutch and English, a readiness for rotational shifts (07:00–22:00), and a Lisbon-based presence with relocation not provided.

Qualificações

• Fluent in Dutch and English (written and spoken).
• Attention to detail and thoroughness.
• Willing to work in rotational shifts (07:00–22:00).
• Locally based in Lisbon; relocation not provided.

Responsabilidades

• Master Case Management: Efficiently process, investigate, and resolve customer inquiries via ticket systems and email.
• Support Connected Services: Deliver precise technical and operational support for connected product platforms.
• Deliver Quality over Speed: Take ownership of complex cases to ensure high satisfaction and first-contact resolution.
• Maintain Accuracy: Keep client records and case logs updated with total clarity and compliance.

Conhecimentos

Bilingual Communicator

Problem Solver

Team Player

Lisbon-Based

Descrição da oferta de emprego

CB Talents in Lisbon is seeking a detail-oriented Back Office Customer Support Agent to join our international team. You will handle case management and connected services for Dutch- and English-speaking customers, delivering accurate solutions and ensuring smooth operations.

This on-site role requires fluency in Dutch and English, a readiness for rotational shifts (07:00–22:00), and a Lisbon-based presence with relocation not provided.