Learning Advisor - Moroccan Arabic, Global Offices

Gofluent; Lisboa; Presencial; EUR 18 000 - 26 000; Tempo integral

Resumo da oferta

goFLUENT is seeking a Learning Advisor (Moroccan Arabic Speaker) to guide new students starting their training and to support learners throughout their language- solution journey. You will help students maximize the resources and ensure a high-quality learning experience.

The role requires empathy, excellent verbal and written communication, and the ability to follow up across channels (phone, email, chat).

Qualificações

• Fluency in Moroccan Arabic is required.
• 1 year of experience in customer support or B2C sales.
• Advanced English (spoken and written) is required.
• Strong verbal and written communication skills and empathy.

Responsabilidades

• Become an expert in goFLUENT products and services to guide new students starting training.
• Support learners throughout their journey by understanding needs and providing effective solutions.
• Follow up with students via phone, email, chat, etc.
• Make proactive calls to motivate utilization of resources and tools.
• Maintain efficient communication with internal teams to ensure a smooth user experience.
• Suggest improvements to internal processes to increase learner satisfaction.

Conhecimentos

Moroccan Arabic

Advanced English

B2C sales

Communication

Ferramentas

MS Office

Google Docs

Digital tools

Descrição da oferta de emprego

goFLUENT is seeking a Learning Advisor (Moroccan Arabic Speaker) to guide new students starting their training and to support learners throughout their language- solution journey. You will help students maximize the resources and ensure a high-quality learning experience.

The role requires empathy, excellent verbal and written communication, and the ability to follow up across channels (phone, email, chat).