Learning Advisor (Moroccan Arabic Speaker)

Gofluent; Lisboa; Presencial; EUR 18 000 - 26 000; Tempo integral

Resumo da oferta

goFLUENT is seeking a Learning Advisor (Moroccan Arabic Speaker) to guide new students starting their training and to support learners throughout their language- solution journey. You will help students maximize the resources and ensure a high-quality learning experience.

The role requires empathy, excellent verbal and written communication, and the ability to follow up across channels (phone, email, chat).

Qualificações

• Fluency in Moroccan Arabic is required.
• 1 year of experience in customer support or B2C sales.
• Advanced English (spoken and written) is required.
• Strong verbal and written communication skills and empathy.

Responsabilidades

• Become an expert in goFLUENT products and services to guide new students starting training.
• Support learners throughout their journey by understanding needs and providing effective solutions.
• Follow up with students via phone, email, chat, etc.
• Make proactive calls to motivate utilization of resources and tools.
• Maintain efficient communication with internal teams to ensure a smooth user experience.
• Suggest improvements to internal processes to increase learner satisfaction.

Conhecimentos

Moroccan Arabic

Advanced English

B2C sales

Communication

Ferramentas

MS Office

Google Docs

Digital tools

Descrição da oferta de emprego

Learning Advisor (Moroccan Arabic Speaker)

Are you passionate about helping people achieve their goals and delivering an exceptional customer experience? At goFLUENT, we are looking for a Learning Advisor to join our team.

We highly value candidates with B2C sales experience, especially within the education sector, as we are looking for individuals with excellent communication skills, empathy, follow-up abilities, and persuasive communication.

As a Learning Advisor, you will play a key role in our students’ experience, supporting them throughout their learning journey and helping them make the most of our language solutions.

If you enjoy connecting with people, building trust, and delivering high-level customer service, we would love to meet you!

What will you do?

• Become an expert in our products and services in order to guide new students who are starting their training with goFLUENT.
• Support learners throughout their journey by understanding their needs and providing effective solutions to any concerns.
• Follow up with students through different communication channels (phone, email, chat, etc.).
• Make proactive calls to motivate students to fully utilize the available resources and tools.
• Maintain efficient communication with internal teams to ensure a smooth user experience.
• Suggest improvements to internal processes and contribute to increasing learner satisfaction.

This role is ideal for you if…

• You have experience in B2C sales, preferably in the education, consulting, or services sector.
• You enjoy speaking with people and are able to build trust and engagement easily.
• You possess excellent verbal and written communication skills.
• You are empathetic, organized, adaptable, and customer-oriented.
• You are able to handle complex conversations in a positive and professional manner.

Requirements

• Fluency in Moroccan Arabic
• 1 year of experience in customer support, or B2C sales
• Experience in educational sales or services will be highly valued
• Advanced English skills (spoken and written)
• Proficiency with MS Office, Google Docs, and digital tools

What we offer

• Our culture is unlike anywhere else. Starting day one of your #lifeatgoFLUENT, tons of awesome perks and benefits await you, including:
• Dynamic, startup-like experience within the security of a fast-growing, 26-year old Swiss-based company.
• Learn from top executives and visionaries in the learning and language market.
• The experience of joining an innovative organization with an international, vibrant working environment.
• Full on-boarding and fast ramp mentoring program leading candidate to success.
• World-class learning experience by being a goFLUENT learner. Learn from one of our 50 business languages!
• Ability to work from any of our 20+ offices around the world.