Customer Support German Speaker

goFLUENT Group SA; Lisboa; Presencial; EUR 21 000 - 32 000; Tempo integral

Vantagens oferecidas por esta oferta de emprego

Startup culture

Global exposure

Mentoring program

Team events

Resumo da oferta

goFLUENT Group SA is seeking a Learning Consultant to play a central role in shaping learner experiences. You will guide learners on their language journey, explain our products, and collaborate with internal teams to ensure top-tier service.

The role focuses on customer-centric interaction, multi-channel support, and proactive process improvement to deliver exceptional learning outcomes. Hybrid work options may apply in Lisbon and beyond.

Qualificações

• Experience in customer service environments.
• Ability to manage conversations across channels (phone, email, chat).
• Clear and empathetic communication in German and English.

Responsabilidades

• Become expert in goFLUENT products and services and explain them to new learners.
• Guide learners to the best journey by understanding expectations and providing solutions.
• Reply to learners across channels (phone, email, chat).
• Ensure smooth coordination with internal teams to support learners.
• Call students to encourage use of available resources.
• Proactively improve internal procedures and learner feedback.

Conhecimentos

German (high level)

English (advanced)

Customer service

Communication

Formação académica

Bachelor's degree

Ferramentas

MS Office

Google Docs

Open Office

Descrição da oferta de emprego

Are you passionate about helping others succeed? At goFLUENT, we're looking for a motivated Learning Consultant to join our dynamic Learning Consultant team. This is your chance to make a real impact by ensuring our learners have an unforgettable experience and providing valuable feedback to improve our services.

As a Learning Consultant, you'll be at the heart of our customer experience, connecting with learners, guiding them on their language journey,and collaborating with our internal teams to deliver excellence.

If you're driven by making a difference and thrive in a supportive, customer-focused environment, we'd love to have you on board!

What You'll Do

• Become an expert and maintain a full understanding of our products and services. Explain it to our new learners who are starting a goFLUENT Training
• Offer the learner the best journey possible, by understanding the expectations and being efficient in giving the solutions to concerns the learner might face
• Reply to our learners requests on several communication channels (phone, email, chat, etc.)
• Ensure a smooth and efficient communication with internal teams
• Call students to encourage them to take full advantage of the available resources
• Be proactive in order to optimize our internal procedures, improve the quality of our responses and raise learners feedback

You'll love this job if you

• Are outstanding at communicating, both orally and written , with a high level of German
• Have a previous successful experience in customer support
• Are very empathic and able to solve complex conversations in order to give a smile to customers
• Are an organized, responsive, adaptable, sincere, and autonomous person

We are looking for

• 1 year ofexperience in customer service
• Internet savvy and proficient in MS Office, Google Docs and Open Office
• High level of German (verbal and written)
• Advanced level of English (verbal and written)
• Bachelor's/College Degree in any field

What we offer

Our culture is unlike anywhere else. Starting day one of your #lifeatgoFLUENT, tons of awesome perks and benefits await you, including:

• Dynamic, startup-like experience within the security of a fast-growing, 26-year old Swiss-based company.
• Learn from top executives and visionaries in the learning and language market.
• The experience of joining an innovative organization with an international, vibrant working environment.
• Full on-boarding and fast ramp mentoring program leading candidate to success.
• World-class learning experience by being a goFLUENT learner. Learn from one of our 49 business languages!
• Exciting team-building events.

Eager to learn more, watch our video to discover goFLUENT in the words of our people worldwide: https://www.gofluent.com/us-en/careers/

#LI-Hybrid